Group Reservations & Systems Manager
Posted on 2025-01-31
Job Summary
A luxury lodge & hotel group requires an experienced Group Reservations & Systems Manager to join their Head Office.
RESPONSIBILITIES:
- Managing the reservations process and operation for the lodges and hotels, by training and motivating the team to deliver quality service and meet financial targets
for the property. - Ensure that the reservations team adheres to policies and procedures implemented by the properties.
- Management of the day-to-day operations of the Central Reservations Department.
- Coordinate and supervise all staff that are employed in the Central Reservations Department and that communication with all departments is in order, to ensure efficient and reliable service.
- Oversee the administration of all rates and system requirements on the Central Reservations System and the PMS systems.
- Prepare reports on a daily weekly, monthly or as required.
- Management of inventory of the properties on the Central Reservations System.
- Oversee the yielding and management of online travel agent systems and API links with preferred partners.
- Participating in regular management meetings
REQUIREMENTS:
- Grade 12 / Matric qualification
- Valid RSA ID is required
- At least 5 years experience in a similar role
- Own vehicle required or access to reliable transport
- Proven track record within a luxury hotel/lodge environment as per attached spec
- Computer literacy in Microsoft Office, especially with Good Excel Skills
- Thorough knowledge of Opera, Apex, and eRES /Nebula systems
- NOTE: Company Retirement Age is 60
- Candidates must be available for interviews in person
Group Reservations & Systems Manager position available in Gauteng, Johannesburg. This job position was posted by Karen Tupper Recruitment. The job has been posted as a premium ad on 2025-01-31 at 13:02:05 in the Tourism Hospitality category
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