Luxury Game Lodge Group

Job Description

Our client is looking for an experienced reservations and/or financial manager to join their strong and efficient reservations team. The position will be in their reservation department based at Head Office in Pretoria.

Key

1) Service Delivery & Operational Excellence:
• Ensure a high level of service delivery to both customers and lodge operations, maintaining consistent standards.
• Lead the reservations team to achieve service excellence and meet occupancy targets.

2) Reporting & Documentation:
• Develop and design new reporting documents and systems to improve internal processes.
• Enhance existing reporting procedures to support sales and operational goals.
• Manage weekly and monthly reports for the Sales team to track performance and outcomes.

3) Sales & Reservation Management:
• Guide the reservations team on sales processes to maximize occupancy.
• Oversee the entire booking process from initial enquiry to booking confirmation and payment.
• Monitor deposit payments and follow up on any outstanding payments according to established timelines.

4) Guest Experience & Communication:
• Ensure smooth communication with clients regarding reservations, including feedback on telephonic, electronic, and written inquiries.
• Prepare pre-arrival information for guests to enhance their overall experience at the lodge.
• Regularly follow up on all reservations, ensuring timely responses and accurate details.

5) Team Leadership & Client Interaction:
• Manage, mentor, and motivate the reservations team to ensure high performance and customer satisfaction.
• Maintain professionalism and a presentable image at all times when interacting with guests, clients, and colleagues.
• Handle client relationships, addressing queries, resolving conflicts, and ensuring client satisfaction

6) General Administration:
• Provide general administrative support to the reservations department and assist with tasks across the portfolio of properties.
• Answer calls and respond to emails in a timely and professional manner.

Qualifications
• Matric (Grade 12) or equivalent
• Financial Accounting Qualification
• Relevant Tourism/Hospitality qualification

Skills

The successful candidate must have:
• Proven in-depth knowledge of Excel
• 5-8 years` experience in a similar role within the hospitality industry or Financial Accounting, preferably in reservations or team management
• Strong business administration experience
• Ability to work under pressure and manage multiple tasks simultaneously
• Excellent judgement and decision-making skills
• Self-managed and proactive, with the ability to work with minimal supervision
• Energetic, driven, and results-oriented with a passion for delivering high-quality service
• Innovative and creative problem-solving skills
• In-depth knowledge of tourism industry operations, including rates, activities, and lodge operational procedures
• Team management experience, with the ability to lead, motivate, and guide a team
• Strong customer relations skills, with the ability to handle conflict and provide outstanding service
• Proficient in Excel; experience with PANstrat or similar software will be an advantage
• Willingness to travel as required by the role.
• Ability to adapt to a dynamic and fast-paced environment.

Salary/Package

Negotiable depending on experience and qualifications

Benefits
• Pension fund and dreaded disease cover
• Work cycle – Mon-Fri as well as standby on some weekends & public holidays

Job Post Expiration

2025-02-22

Zimkhitha Motaung

Professional Career Services
Reservations/ Financial Manager position available in Gauteng, Pretoria. This job position was posted by Professional Career Services. The job has been posted as a premium ad on 2025-01-31 at 15:09:34 in the Finance Accounting category