Responsibilities:
- Proactively monitor customer alerts and provide insightful solutions.
- Onboard new customers, conduct product demos, and assist in product deployment.
- Build and maintain strong relationships with customers through regular check-ins.
- Contribute to the development of customer success processes.
- Document and update knowledge base write-ups.
- Provide feedback from customers to help improve our product.
Key Skills:
- Flexibility: Our customers are worldwide, so you may need to accommodate different time zones.
- Technical Knowledge: Familiarity with IP addressing, DNS, general network infrastructure, and basic security concepts is essential.
- Documentation: Ability to document interactions with customers effectively.
- CRM & Ticket Tracking Systems: Familiarity with Zoho and Zendesk or similar platforms.
- Communication: Excellent communication skills to interact with both technical and non-technical audiences.
- Learning Attitude: Willingness to learn new features and understand their application for customers.
Please note only shortlisted candidates will be contacted
Customer Success Manager position available in Western Cape, Western Cape. This job position was posted by Manpower Group. The job has been posted as a char8000 ad on 2025-02-26 at 01:04:17 in the Automotive category
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