Job Description
Position Description:
• Implement and monitor the QA process (Internal call centres QA)
• Conduct call assessments
• Reporting
• Trend Reviews
• Coach staff for QA/Performance improvement
• Staff training
Requirements:
• Matric
• Qualification in Call Centre Management
• RE 5
• RE 1
• Recognised qualification recognised by FSB
• 3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)
• 2 Years’ Call centre Supervisory experience
• Experience in Category 1 (A,B,C)
• DOFA (Date of 1st appointment in the insurance industry) – All applications must be accompanied by your DOFA report from the FSB
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Set up job alerts on major job boards to be notified of new opportunities quickly.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Western Cape: Talent Pool: Team Leader posted by Wasteplan
Job Summary To support the Contract Manager in the efficient management of the site allocated to them, by assisting with…
View JobWestern Cape: Talent Pool: Forklift Driver posted by Wasteplan
Job Summary Responsible for safe, smooth and productive operating of the forklift.Responsibilities SHEQ Compliance Responsible for maintaining SHEQ...
View JobWestern Cape: Sales Assistant posted by Persona Staff
Requirements:Matric (Grade 12)Strong computer literacy with excellent Excel and Word skillsMust have a clear criminal recordLimited credit/debt issues...
View JobGauteng: General Manager posted by Hewitt Colenbrander Recruitment
Technical Competencies and responsibilitiesCreating and carrying out the company’s commercial expansion plan and strategic vision for the academy.Overseeing...
View JobSouth Africa: Business Development Consultant posted by Staff Solutions
Key Responsibilities1. Client Acquisition & Pipeline DevelopmentResearch and identify new business opportunities aligned with the group's strategic focus...
View JobGauteng: Supply Chain Coordinator posted by Staff Solutions
Key ResponsibilitiesSupply Chain CoordinationReceive and capture stock in the SAP system and ensure accurate distribution.Perform operational tasks...
View Job
Browse Employers
Job Alerts