Job Description
Key Responsibilities
Integration Support & Data Maintenance
- Support the setup and monitoring of data integrations between internal and partner systems.
- Troubleshoot and resolve integration issues, ensuring data accuracy and reliability.
- Perform manual data updates where automation isn’t in place.
- Log and track incidents, escalating recurring issues where necessary.
Process Documentation & Analysis
- Document data flows, business processes, and integration points.
- Assist in preparing data mapping and technical documentation for new integrations.
- Work with senior staff to analyse integration challenges and suggest improvements.
Partner & Vendor Coordination
- Support integration meetings and workshops with partner universities.
- Coordinate with external developers on integration progress.
- Communicate updates and findings clearly with internal teams.
Data Quality & Reporting
- Conduct data validation and cleansing using tools like Excel or SQL.
- Assist in preparing reports or dashboards to track data integrity.
- Monitor data loads and scheduled syncs to ensure successful execution.
Security & Compliance
- Adhere to internal data security policies and POPIA compliance standards.
- Maintain confidentiality and ensure proper documentation of integration changes.
Skills & Attributes
- Understanding of system integrations, APIs, and data formats (JSON, CSV, XML).
- Experience working with CRM or data systems (Salesforce preferred).
- Foundational SQL and/or Python skills for data validation and reporting.
- Analytical thinker with strong attention to detail.
- Excellent communication and problem-solving abilities.
- Eagerness to learn and adapt to new technologies.
- Team-oriented and proactive approach.
Qualifications & Experience
- Matric (required); a diploma or degree in Information Systems, Computer Science, or a related field is advantageous.
- 1–3 years’ experience supporting data or system integrations.
- Exposure to Salesforce, Microsoft Dynamics, or LMS platforms beneficial.
- Familiarity with integration tools (Boomi, MuleSoft, or similar) advantageous.
- Experience in higher education or technology environments a plus.
Please note that only suitable candidates will be contacted.
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