Goodwood: Traffic Management Operator

Qualifications and Skills: Grade 12 Certificate Conversant in at least 2 languages Computer Literacy: Microsoft Office, Excel, Outlook & Internet skills Basic knowledge of the road network/ freeway 3 years of Call Centre experience (advantageous) Assertiveness Good people skills Ability to cope with unusual work schedules Team player Strong communication and writing skills Telephone etiquette Multi-tasking skills Responsibilities: Actively monitor and detect incidents within 3 minutes of their occurrence via the various detection methods. Accurate logging and verification of all detected incidents Dissemination of information regarding active incidents Dispatching of On Road Services Vehicles as well as Coordination with relevant response units during active incidents Monitor, record, and report all roadside and TMC requirement malfunctions Accurate and timeous completion of all administrative functions related to KPIs.