South Africa: International – IT Support Engineer (Remote) posted by ICTEngage

Industry: ICT, Telecommunications & Information Technology

Type: Full-time | Remote

Overview:

Our international client is seeking a highly skilled IT Engineer to provide advanced technical support and IT solutions. The ideal candidate has expertise in IT infrastructure, networking, Microsoft 365, systems administration, and is committed to delivering high-quality remote support and exceptional client service.

Key Responsibilities:

• Provide remote technical support and troubleshooting for international clients.
• Install, configure, and maintain Microsoft 365 and Windows Server/Desktop environments.
• Lead Microsoft 365 and server migrations.
• Perform system architecture and capacity planning
• Assist with virtualization (VMware/Hyper-V), backup solutions, and disaster recovery.
• Manage Active Directory (user accounts, permissions, and policies).
• Diagnose and resolve network issues (LAN/WAN, Wi-Fi, VPNs, firewalls).
• Maintain client systems, perform updates, and monitor performance.
• Document technical activities and escalate complex issues when required.
• Build and maintain strong client relationships.

Requirements:

• Minimum 3 years experience in IT support or similar roles.
• Experience in an MSP or ICT environment.
• Proficiency in Microsoft 365, Active Directory, Windows 10/11 & Server, and network administration.
• Excellent troubleshooting, communication, and client service skills.

Preferred Skills & Certifications:

• Experience with RMM tools, virtualization (VMware/Hyper-V), and backup/recovery solutions.
• Certifications such as CompTIA A+/N+, Microsoft 365 Certified, or equivalent.

Key Attributes:

• Professional, self-motivated, and solution-oriented.
• Strong organizational and time management skills.
• Comfortable working independently in a remote setup.
• Passionate about technology and continuous improvement.