Mpumalanga: Assistant Manager / Duty Manager Mpumalanga posted by HotelJobs

Assistant Manager / Duty Manager required for a 5* game lodge Mpumalanga. Competitive Compensation Package: Includes a salary dependent on experience, live-in accommodation, pension scheme, a work schedule of 3 weeks on / 1 week off ; provided uniform, and single live-in accommodation. Duty Manager: Salary range of R 12;000 – R15;000 annually, suitable for experienced candidates with a strong desire to develop and potentially transition into an Assistant Manager role. Assistant Manager: Salary range of R 20;000 – R25;000 annually. The Opportunity: We are seeking a dedicated and guest-focused Assistant Manager or Duty Manager to join our team. This role is perfect for a hospitality professional who excels in a luxury lodge environment. The ideal candidate will be a natural leader who understands that exceptional hospitality is built on attention to detail, a warm welcome, and the flawless execution of every guest experience. Key Responsibilities: Supervise and support daily lodge operations, ensuring the highest standards of guest satisfaction. Facilitate seamless communication and coordination between various departments, including Front of House, Housekeeping, Kitchen, and Maintenance. Engage with guests in a welcoming, professional, and authentic manner. Assist with staff training, motivation, and team development. Address guest feedback with care and professionalism, ensuring prompt resolutions. Support management with reporting, stock control, and operational planning. Uphold brand standards and ensure the lodge environment reflects our values of excellence, care, and respect. Requirements: A minimum of 3-5 years of experience in lodge or hospitality management (luxury environment preferred). Excellent interpersonal and communication skills with a guest-focused approach. Exceptional attention to detail and strong organizational abilities. The ability to lead and inspire a multicultural team with respect and empathy. Computer literacy (MS Office proficiency; experience with Lodge Management systems is advantageous). A valid drivers license and PDP (Professional Driving Permit) are preferred. Willingness to live on-site and work flexible hours in a remote environment.