Eastern Cape: General Manager posted by Kempston Recruitment

Minimum skills and experience required:

• Matric (Grade 12) required, further studies in Retail, Business, or Management beneficial
• Minimum 3 years in a managerial role within retail, fuel, hardware, or a related environment
• Strong leadership, financial acumen, and operational management experience
• Solid knowledge of stock control, sales processes, and POS systems
• Excellent communication, organisational, and problem-solving abilities
• High levels of integrity, professionalism, and accountability

Duties and Responsibilities:

Operations Management

• Oversee day-to-day operations for both the fuel station and hardware store
• Ensure both sites remain clean, well-maintained, and fully operational
• Manage opening and closing procedures and optimise workflow across all areas
• Introduce and maintain operational systems that improve efficiency and service quality

 
Staff Leadership

• Recruit, train, supervise, and motivate all staff
• Manage staff schedules, attendance, and labour planning
• Build a positive, productive working environment
• Conduct performance reviews, coaching, and disciplinary actions when required

Financial Oversight

• Manage cash-ups, daily banking, stock variances, and till reconciliations
• Monitor expenses, reduce shrinkage, and drive profitability
• Approve purchasing and manage supplier relations for both business units

 
Stock and Inventory Control

• Oversee inventory levels and manage replenishment
• Conduct regular stock takes and investigate discrepancies
• Ensure correct pricing, stock rotation, and loss control measures are in place

 
Customer Service

• Maintain excellent customer service standards
• Address customer issues promptly and professionally
• Build strong relationships with key customers, suppliers, and community stakeholders

 
Compliance and Safety

• Ensure compliance with all health, safety, and environmental regulations
• Enforce company policies and procedures
• Ensure adherence to legal and operational standards for fuel handling, fire safety, and OHS requirements