Cape Town City Centre: Client Retention Analyst

Client Kingdom: Engineer journeys that keep clients engaged, loyal and returning. Segment with Precision: Build models that target, convert and retain. Test Like a Pro: Run A/B experiments that reveal what truly works. Root Cause Detective: Decode complaints, uncover patterns, eliminate friction. Campaign Commander: Manage and optimise multi-channel CRM campaigns. Systems & Data Synergy: Partner with tech/data teams to level up personalisation. Escalation Authority: Communicate trends, issues and solutions with clarity. Coaching Catalyst: Turn insights into better scripts, better training and better outcomes. Skills & Experience: Minimum 45 years CRM/lifecycle/retention experience essential CRM & campaign management | Segmentation & funnels | A/B testing Analytics (SQL/Python/BI) Contact centre insight advantageous Excellent communication skills Qualification: Degree/Diploma in Commerce, IT, Data Science, Marketing or Business or related fields Contact CHELSEA FISHER on