Paterson: Butler

Duties: Acknowledges, welcomes, and greets guests Escorts guests to their accommodation Full orientation of guests room Offers to explain detailed services and facilities to guests Provides personalised services, demonstrating a sense of urgency, priority and dedication Request drink preferences from guests before game drive and advise the rangers on the guests requests Offer unique dining experiences in the lodge grounds and coordinate the celebrations Displays a polite and gracious manner Anticipates and responds to guest requests and liaises with respective departments to expedite the delivery of the requested products and service Follows up on all guest requests until these are fully satisfied Able to spontaneously engage in formal and natural conversation with guests on current affairs Serves guests in a calm, discreet and courteous manner Offers prompt service without appearing rushed, flustered or hurried Checks with guests to ensure satisfaction with food, beverage and other services that were offered Communicates any allergies, preferences, likes and dislikes to the concerned dept(s) and person(s) Notices and communicates opportunities to further improve quality standards Maintains and updates records of guests preferences, likes and dislikes as appropriate without compromising their privacy Contributes to the implementation of ongoing and continuous improvements Completes a detailed pre-arrival inspection of all rooms, amenities and facilities that are available to guest during their stay Acknowledges and bids farewell to departing guests using the appropriate levels of discretion The butler will be dedicated to a group of guests for their entire stay from the time the guests wake up and go to bed, all requests from guests will be attended to by their dedicated butler. Requirements: Grade 12 At least 2 years 5* experience in a similar role with a food & beverage and / or housekeeping background Ability to effectively communicate with others in English Committed to providing exceptional levels of service to others Teamwork, Cross departmental Collaboration Ability to correctly communicate detailed information and instruction to others Proficient in POS