Heidelberg: Senior Inbound Consultant

This dynamic luxury travel company is known for crafting tailor-made journeys across Southern and East Africa, with a strong focus on the North American market. Theyre looking for a highly experienced Senior Inbound Consultant someone who thrives in a fast-paced, detail-driven environment and is confident managing complex, high-end itineraries from start to finish. (Open to candidates from Gauteng OR Cape Town) Candidate requirements: Minimum 3 years experience as an Inbound Tour Consultant in the luxury travel market Strong knowledge of Southern and/or East Africa as a travel destination Proficiency in Tourplan is essential Excellent communication skills with a strong command of English (written and verbal) Exceptional attention to detail and highly organized Ability to manage high volumes of work while maintaining accuracy Confident working independently and as part of a team Strong problem-solving and crisis management skills Must be available for after-hours support for travelling guests Based in Cape Town (with potential hybrid flexibility post-probation) Duties and Responsibilities: Plan, quote, and design bespoke travel itineraries throughout Southern and East Africa Manage all aspects of the booking process from quote to post-travel file closure Confirm and book all travel services and coordinate with suppliers Maintain accurate administration and documentation for each booking Liaise with the accounts team for invoicing and payment coordination Reconfirm all services prior to travel and prepare final travel documents Provide exceptional guest support, including being on-call during client travel Build and maintain strong relationships with suppliers and international agents This is a live-out role. Potential hybrid flexibility post-probation.