Western Cape: Technical Co-ordinator: Printer and Document Solutions posted by Collab SA

Requirements

• Strong technical background with MPS knowledge (advantageous).
• Excellent organisational, scheduling, and time management skills.
• Advanced Excel skills (spreadsheets, formulas, calculations).
• Able to work under pressure with reliability and loyalty.
• Solutions-driven, proactive thinker.

Role Overview

• Manage MPS Monitor: implementation, reporting, analysis, and device optimisation.
• Maintain print fleet monitoring software.
• Schedule and track installations, job cards, tickets, and parts orders.
• Handle warranty claims (Lexmark & HP).
• Assist with quotes, invoicing, SLA billing, and consumable management.
• Monitor consumable levels and manage supplier pricing within CPC.
• Support SLA contracts, escalations, cancellations, and forecasts.
• Provide technical support (remote & onsite).
• Log service calls and manage engineers’ calendars.