Key responsibilities include: To ensure that all guests have a tailor-made guest experience that is a World Class by understanding their personal needs through interaction. Take full responsibility for the running of the Guest Delight Division including the following: Guests Delight Service: Warm Welcome to all Guests; Ensure the smooth and efficient running of the Dining Room and Boma during service times each day early morning tea, breakfast, lunch, hight tea and dinner as well as special drink stops and bush dinners; Understanding personal guests needs through interaction; Building relationships with new and repeat guests; Promote and instil an ethic of Guests Care and Guests Interaction with in the Guest Delight Service Team Build upon the existing guests experience to create new ideas and to ensure the product remains fresh and modern where our Guests feel special, spoilt and pampered. Beverage Control: Full responsibility for the running of the Beverage Stock Control Division in the Guest Delight Service Department by assisting the Food & Beverage Manager in the following: Implementing and maintaining a daily Stock Management & Control System; Ensure adequate stock levels; Daily administrative functions, stock takes and reconciliation of sales vs charges vs stock use; Purchasing for beverage stock; Receiving of beverage ordered and checking of expiring dates; Stock issues to bars and departments; Storeroom / Cellar and Fridge control; Weekly administration, Invoices and GRVs; Ensure that the bars and cellar is well stocked; Knowledge of stock items; Monthly stocktakes and submitting of the information with in deadlines; Meet or exceed sales targets; Assisting management with administrative duties; Management of the Guest Delight Service Team. Inspire, stimulate and lead the team; Develop your teams and individuals; Ensure the right people are in the right positions; Ensure your team is guest focused; Promote and instil a passion for Going the Extra Mile Develop a learning culture within the team Recognise great guest feedback and deal with negative guest feedback constructively; All staff to be trained in their areas of responsibility and to attend regular training workshops; Manage Performance; Manage the teams leave cycle and annual leave; Other Work closely with the Guest Delight Food division to ensure that we offer great service that exceeds our Guests Expectations; Assisting at Front of House during guests arrivals or departures or Lodge Site Inspections Show Time; Relationship with Kapama community, owners, suppliers and Camp Jabulani; Outline of ideal candidate profile & skills : Kapama Southern Camp is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily as well as the care of our environment and wildlife. Every single Southern Camper makes a huge difference to our success, regardless of their role or function. For this reason, we choose Southern Campers very carefully they are the strength and the future of this company. The ideal individual for the position will have an eye for detail, be energetic, passionate about guest delight and enjoy guest interaction, be able to think out of the box and have a love for food and wine. Furthermore, he or she needs to have administrative skills and enjoy staff motivation and development. These competencies include the following requirements: Leadership Strong leadership & mentoring skills – Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards; Make the team feel valued in order for them to assist you to drive the department and Kapama Southern Camp; Strong management skills; Problem solving skills; Personality Excellent communication and interpersonal skills (listening skills, verbal communication etc); Positive attitude, Self-motivated, Confident; Sense of humour; Sense of adventure; Sense of fun Specific Job Skills Strong People skills; Strong guest focus to ensure guest expectations are exceeded; Passion for Hospitality Good knowledge of Food & Wine Flexibility adapt successfully to changing situations and environments; Attention to detail; Proactive person with well-developed concept of the importance of providing a world-class guest experience; Ability to work under pressure and to tight deadlines; Understanding of the basic accounting functions Analytical thinking & Strong numerical skills High energy levels & drive to get things done; Planning & organizing; Think out of the Box An appreciation of other cultures; Introduce new ideas that will enhance the department and its activities; Computer Skills Computer literate PAN knowledge will be an advantage Literacy and Numeracy Fluent in English (speak, read and write); Excellent literacy skills (writing of emails, viewing web pages; Team Player Ability Flexibility; Strong time-management skills; Demonstrable team member qualities; Qualifications and experience required: Diploma in Hospitality or Lodge Management Minimum 3 5 years Hospitality Management experience in a 5-star boutique operation or Big 5 reserve with in a similar lodge environment; Beverage knowledge Strong Administrative Skills Experience in Purchasing, Stock Control Systems and Stocktakes; Stock Control Experience Hospitality and Service training experience; Code 8 Drivers License

Job Description The Hospitality Manager is responsible for overseeing the full guest experience and ensuring all hospitality departments operate efficiently and to high standards. This role leads the front-of-house, housekeeping, guest relations, and dining service teams to deliver exceptional customer service. The Hospitality Manager ensures smooth daily operations, maintains service excellence, resolves guest concerns, manages staff performance, and upholds brand standards. They work closely with senior management to drive guest satisfaction, operational efficiency, and overall hospitality quality. Key Responsibilities Oversee all hospitality departments including front office, housekeeping, guest relations, and dining/restaurant service. Ensure exceptional guest service from arrival to departure. Manage reservations, guest communication, and special requests. Conduct daily operational briefings and coordinate inter-departmental communication. Monitor cleanliness, presentation, and maintenance of all guest areas. Maintain and implement hospitality service standards and procedures. Handle guest complaints professionally and ensure timely resolutions. Train; supervise, and evaluate hospitality staff to maintain high performance. Oversee stock control for FOH amenities, linen, guest supplies, and service equipment. Monitor budgets, manage expenditure, and assist with cost control. Coordinate events, functions, and guest activities where required. Prepare operational reports for management and contribute to strategic planning. Ensure compliance with health, safety, and hygiene regulations. Qualifications Grade 12 (Matric) required. Diploma or degree in Hospitality Management or similar field preferred. First Aid or Health & Safety certification advantageous. Experience 35 years in a supervisory or managerial hospitality role. Experience in a lodge, hotel, or tourism environment essential. Strong leadership experience managing multiple departments. Guest relations and customer service experience required. Skills & Competencies Leadership and people management skills. Excellent communication and interpersonal abilities. Strong organizational and administrative skills. Ability to multitask and manage a high-pressure environment. Problem-solving and conflict-resolution skills. Knowledge of hospitality systems (PMS, POS, reservation software). Strong attention to detail and commitment to quality service. Personal Attributes Professional; friendly, and guest-oriented. Hands-on; proactive, and adaptable. Able to work long hours, weekends, and holidays as required. Passionate about hospitality, service excellence, and operations.