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Cape Town: Digital Channel Product Manager posted by Datafin

Date 2024-11-24
Job Title Digital Channel Product Manager
Employer Datafin
More Information
Salary 0
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

Digital Channel & Product ManagerProduct/Project management
Cape Town – Western Cape

ENVIRONMENT:
A cutting-edge Cloud Solutions Specialist seeks the expertise of a forward-thinking Digital Channel and Product Manager. The incumbent will support the department`s objective to expand the companys addressable market by championing the digital activation portfolio and developing, managing, and supporting various aspects of Product Management. A relevant tertiary qualification is essential, along with over 2 years of experience in digital lead generation strategies, digital activation, and/or marketplace listing. A working knowledge of the following technologies is required: VoIP and IP Telephony technologies, including CPaaS, UCaaS, CCaaS solutions, LAN/WAN, TCP/IP, and ICT Security.
DUTIES:
  • Develop and grow The companys digital lead presence through participating in the development of this business plan and then owning the implementation and achievement of success factors – including:
    • Developing and maintaining a deep understanding of The companys digital marketplace
    • Setting up CRM marketplace presence (technical integration and marketplace listing)
    • Digital enablement from within the marketplace
    • Digital enablement from the websites
    • Building The companys brand awareness and momentum in this space
    • Identifying, attracting and nurturing relationships with integrators and CRM integrators and appointing and managing them as channel partners with the primary objective of generating revenue
    • Designing, developing and implementing channel partner programs for CRM integrators and digital activation
  • Launching new product initiatives including:
    • Pricing and margin readiness
    • Approved Terms and Conditions
    • Sales training and collateral (direct sales and resellers)
    • Strong focus in the direction of Generative AI and its role in the business
    • Product lifecycle
    • Maintaining complete and up to date master price lists inclusive of execution of margin objectives
    • Building and maintaining strong relationships internally and with suppliers and partners in order to support the effective and successful implementation and delivery of products and services
  • Performing market research
  • Support all sales objectives (direct and reseller) through:
    • Providing market and competitor insight and guidance
    • On-going product training and collateral
    • Providing input on non-standard bids
  • Ownership of allocated product portfolio
    • Developing and maintaining a deep understanding of all The companys products in particularly those in your portfolio
    • Cultivating strong relationships with all product partners to ensure The companys enjoys excellent service levels
    • Acting as an escalation point to ensure that product related issues are resolved successfully
    • Developing, maintaining and delivering all training collateral associated with product portfolio
    • Following Products Standard Operating Procedures
    • Keeping meticulous, up to date records in area of responsibility
REQUIREMENTS:
Qualifications and Experience:
  • Relevant tertiary qualification essential
  • 2+ years experience in digital lead generation strategies, digital activation and/or marketplace listing
  • 2+ years of Product Management experience essential
  • 2+ years experience in Channel Management beneficial
  • Previous experience in various aspects of developing and delivering Product Training essential
  • 3+ years experience in Telecommunication/IT/Voice industry essential
  • Working knowledge of the following technologies essential:
    • VoIP and IP Telephony technologies including CPaaS, UCaaS, CCaaS solutions
    • LAN / WAN
    • TCP/IP
    • ICT Security
    • Other beneficial
Skills and attributes:
  • Comprehensive knowledge of G Suite tools
  • Numerate with intermediate to advanced Excel / G Sheets knowledge
  • Comprehensive understanding of Digital Marketing and Lead Generation
  • Proficient in CRM market places and other digital marketplaces
  • Knowledge and passion of the telecommunications and unified communications industry both global and local
ATTRIBUTES:
  • Strong at interpersonal relationships
  • Excellent communication skills – written, documentation, presentation and verbal
  • Self-management
  • Team player
  • Excellent coordination skills
  • Attention to detail
  • Impeccable integrity
View Job  Bellville: 3 Month Contract - Customer Service Call Centre Agent / Telesales Agent (Outbound) posted by Isilumko Staffing
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Digital Channel Product Manager position available in Western Cape, Cape Town. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-11-24 at 16:06:09 in the It Computer category

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Cape Town: Digital Channel Product Manager posted by Datafin

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