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Cape Town City Centre: Operations Manager

Date 2024-11-19
Job Title Operations Manager
Employer
More Information
Salary 40000 Monthly
Category It Computing Software
Location Cape Town Region
/ Cape Town City Centre

Job Summary

Key

Responsibilities:

Operational Leadership: Lead, mentor, and support the Contact Centre team, fostering a high-performance culture that aligns with company goals and client expectations. Performance Management: Monitor key performance indicators (KPIs) daily and analyze metrics to ensure optimal team performance and achievement of client SLAs. Client Relations: Maintain strong client relationships by ensuring service excellence, actively addressing issues, and providing regular reporting on performance. Strategic Planning: Collaborate with senior leadership to develop and implement strategies that drive efficiency, productivity, and continuous improvement. Resource Management: Oversee staffing, scheduling, and resource allocation to ensure balanced workloads and efficient operations. Process Improvement: Identify areas for operational improvement and lead initiatives to enhance efficiency, streamline processes, and improve customer satisfaction. Reporting & Analysis: Prepare and present comprehensive reports on operational performance, workforce management, and other key metrics. Compliance & Standards: Ensure adherence to all company policies, industry standards, and regulatory requirements, including ISO and other quality frameworks. Team Development: Drive employee engagement and support professional growth through ongoing coaching, training, and development opportunities.

Requirements:

Experience: Minimum of 4-6 years of experience in an operations management role within a BPO or contact centre environment. Leadership Skills: Demonstrated success in managing and motivating teams, with a strong focus on performance and continuous improvement. Client-Focused: Excellent client management skills with a track record of meeting and exceeding SLAs and client expectations. Analytical Abilities: Strong analytical skills with experience in interpreting performance metrics and data-driven decision-making. Technical Proficiency: Proficient in Microsoft Office (Excel, Word, PowerPoint) and familiarity with dialer systems and CRM platforms. Compliance Knowledge: Familiar with industry standards and compliance requirements, including ISO and other quality frameworks. Comfortable working night shift. Preferred Qualifications: Education: Bachelors degree in business management, Operations, or related field. What We Offer: A dynamic, fast-paced work environment in a growing company. Opportunities for professional growth and development. Competitive salary and benefits package. An inclusive workplace that values diversity and encourages innovative thinking.

Operations Manager position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2024-11-19 in the It Computing Software category

Click Go Apply to apply online!


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Cape Town City Centre: Operations Manager

Date 2024-11-12
Job Title Operations Manager
Employer
More Information
Salary Negotiable
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Job Summary

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Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
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Posted in Jobs in Cape Town City Centre, Jobs in Cape Town Region

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Cape Town City Centre: Operations Manager

Date 2024-11-01
Job Title Operations Manager
Employer
More Information
Salary
Category Construction Trades
Location Cape Town Region
/ Cape Town City Centre

Job Summary

Minimum

Requirements:

Minimum of 10 years experience as an Operations Manager, specifically within the Transport & Logistics Sector essential Knowledge of HR | Health & Safety | Fleet management advantageous Candidates residing in Cape Town preferred Valid Driver`s License with own transport essential Contactable references & payslips required Salary Structure: Competitive Market Related Salary, negotiable based on experience (Only suitable candidates will be shortlisted and contacted within 14 days)

Operations Manager position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2024-11-01 in the Construction Trades category

Click Go Apply to apply online!


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Apply directly for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
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Error making API request.
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Posted in Jobs in Cape Town City Centre, Jobs in Cape Town Region

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