Date | 2024-11-24 |
---|---|
Job Title | Account Manager (Uk) |
Employer | Datafin More Information |
Salary | 0 |
Category | It Computer |
Location |
South Africa / South Africa |
Job Summary
London – United Kingdom
- Serve as a primary point of contact for a portfolio of over 30 customers in the Financial Services industry.
- Build strong customer relationships and act as a trusted advisor, understanding their unique business needs and providing tailored solutions.
- Conduct regular check-ins and proactive outreach to ensure customer satisfaction, adoption, and retention.
- Collaborate closely with cross-functional teams, including Sales, Product, and Engineering to drive product enhancements.
- Handle contract negotiations, particularly with economic buyers.
- Handle contract renewals, particularly with economic buyers.
- Provide high-level technical support and guidance to both technical and non-technical users on compliance monitoring software.
- Conduct regular business reviews with customers, analysing usage data, making strategic recommendations, and taking proactive measures to mitigate risks and address any concerns.
- Build and present reports, analyse data, and interpret statistics.
- Identify opportunities for upselling and expansion within the customer base.
- Regularly engage with stakeholders at various levels, including C-suite executives, and attend client-facing events such as awards dinners.
- Understand and communicate the value of our solutions, ensuring clients realise a return on their investment.
- Apply analytical and creative problem-solving skills to address client queries and enhance their experience with solutions.
- Stay up to date with industry trends and regulations related to compliance monitoring in the financial services sector.
- A minimum of 5 years of previous experience in an Account Management role is required.
- At least 5 years of experience in a software-related role with a strong understanding of technical solutions.
- Expertise in Excel.
- Solid understanding of and experience with contract writing.
- Must be based in the UK, with the ability to visit clients weekly.
- Must have a car and a valid drivers licence for client visits.
- Flexibility and willingness to attend evening functions and events where client engagement is key.
- Proficiency in HubSpot.
- Knowledge of the Financial Services industry and compliance regulations.
- Strong analytical abilities with the capacity to interpret and present data in a way that is easily understood by clients.
- Excellent interpersonal and communication skills, with the ability to engage and build rapport with clients and stakeholders at all levels.
- Proactive and self-motivated with a results-oriented mindset.
Account Manager (Uk) position available in South Africa, South Africa. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-11-24 at 16:05:52 in the It Computer category
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