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Cape Town: German Call Centre Agent posted by Datafin

Date 2024-11-24
Job Title German Call Centre Agent
Employer Datafin
More Information
Salary 0
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

German Call Centre AgentCape Town – Western Cape

ENVIRONMENT:
A leading outsourcing company in the BPO sector, known for providing top-notch service and innovative solutions, is looking for a German Call Centre Agent. The ideal candidate should have native-level fluency in German (verbal and written). The role involves working for a prestigious airline brand across various work streams, assisting passengers with travel-related queries before and after flight departures. Responsibilities include using airline reservation systems, handling voice calls, and managing written correspondence in both German and English.
DUTIES:
  • Work for a prestigious airline brand on various work streams.
  • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages.
  • Work on airline reservations systems & handle voice calls in English & German including written correspondence.
  • Fully paid product and systems training provided.
  • Daily interactions with international passengers with queries and compliments.
  • Required to meet specific key performance indicators and meet expected client service levels.
  • Demanding and time-sensitive call centre environment.
REQUIREMENTS:
  • Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
  • Located in South Africa preferrable
  • Permanent residence permit/ South African ID holders only
  • Excellent Computer literacy & technical skills
  • Flexibility to work shifts
  • Previous customer service experience preferred
Apply for this Job

German Call Centre Agent position available in Western Cape, Cape Town. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-11-24 at 16:05:58 in the It Computer category

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