Lead the application support team to deliver high-quality, seamless services for global operations. Collaborate with regional teams, development groups, and stakeholders to ensure effective support and continuous improvement. Manage team growth as new services are introduced and oversee service transitions.
Responsibilities:
Manage, mentor, and guide the application support team.
Standardize processes and follow ITIL best practices.
Oversee daily team operations, ensuring SLA and KPI targets are met.
Coordinate with global teams to ensure 24/7 service continuity.
Partner with development teams and stakeholders to align services with needs.
Conduct regular service reviews to assess performance and plan improvements.
Handle escalations and lead response to critical issues.
Identify trends and implement process improvements.
Foster a culture of innovation and learning within the team.
Organize training sessions and mentor team members.
Ensure smooth onboarding of new applications and support readiness.
Requirements:
Proven experience in application support management.
Strong customer service skills.
Familiarity with ITIL principles.
Technical knowledge (e.g., C#, .NET, MS SQL, and message formats is a plus).
Excellent leadership, communication, and problem-solving skills.
Ability to collaborate across diverse teams and stakeholders.
Contact Hire Resolve for you next career-changing move
Our client is offering a highly competitive salary for this role based on experience.
You can contact Ambre Nell at *****@*****.co.za and use “Application Support Manager – PE” as your subject line. Alternatively, You can also visit the Hire Resolve website:
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The purpose of this role is to lead our application support team in delivering high-quality services. This role requires strong collaboration with other regional application support teams to ensure seamless continuity and effective support for our global o
The purpose of this role is to lead our application support team in delivering high-quality services. This role requires strong collaboration with other regional application support teams to ensure seamless continuity and effective support for our global o
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Lead the application support team to deliver high-quality, seamless services for global operations. Collaborate with regional teams, development groups, and stakeholders to ensure effective support and continuous improvement. Manage team growth as new serv
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Eastern Cape: Application Support Manager posted by Hire Resolve
Hire Resolve`s client is looking for a Application Support Manager to join their team in Port Elizabeth, EC. The purpose of this role is to lead our application support team in delivering high-quality services. This role requires strong collaboration with other regional application support teams to ensure seamless continuity and effective support for our global operations. The ideal candidate will possess experience with application support, technical knowledge, and a solid understanding of ITIL principles, along with the ability to manage growth as new services transition into the team.
Responsibilities:
Lead and manage the application support team, providing guidance, support, and performance feedback.
Establish a strong foundation for the team, focusing on standardization of processes and adherence to ITIL best practices.
Oversee daily operations of the application support team to ensure effective service delivery.
Ensure all application services meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Work closely with teams in other regions (shared service centers) to coordinate support efforts and share best practices.
Facilitate smooth shift transitions to maintain 24/7 service coverage and continuity.
Collaborate with development teams, service owners and product owners to ensure alignment on service delivery and application performance.
Engage with business stakeholders to understand their needs and ensure services meet expectations
Identify trends and areas for improvement within the support processes and implement necessary changes.
Promote a culture of continuous improvement, encouraging team members to contribute ideas and initiatives.
Assess team training needs and coordinate training sessions to enhance skills and knowledge.
Mentor team members, fostering a culture of professional growth and development.
Manage the transition of new applications, ensuring smooth onboarding and support readiness.
Schedule and conduct regular service review meetings with application owners and stakeholders to assess the performance of the services, address concerns, and plan for future optimizations.
Ability to conduct and direct research into IT issues and products as required
Become efficient in the use, workflow and capabilities of the system used for support
Requirements:
Proven experience in application support management
Strong customer support experience
An understanding of/the ability to read and debug code advantageous
C#, .NET, MS SQL advantageous
An understanding of different message formats advantageous
Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on
Familiarity with ITIL principles and practices.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work collaboratively with diverse teams and stakeholders.
If you are interested in a career move, kindly forward your CV to Gaby Turner at *****@*****.co.za Alternatively, you may send your CV to Hire Resolve Application Support Manager position available in Eastern Cape, Eastern Cape. This job position was posted by Hire Resolve. The job has been posted as a char8000 ad on 2024-11-29 at 00:10:45 in the It Computer category
Click Go Apply to apply online!
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Select one of the buttons below to browse for more available jobs.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
The purpose of this role is to lead our application support team in delivering high-quality services. This role requires strong collaboration with other regional application support teams to ensure seamless continuity and effective support for our global o
The purpose of this role is to lead our application support team in delivering high-quality services. This role requires strong collaboration with other regional application support teams to ensure seamless continuity and effective support for our global o
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Lead the application support team to deliver high-quality, seamless services for global operations. Collaborate with regional teams, development groups, and stakeholders to ensure effective support and continuous improvement. Manage team growth as new serv
Click the button below and submit your email to receive email alerts with the latest jobs. This service is offered by Result Generation We do not save your information, and your email is the only information we forward to the service. If you wish to unsubscribe, please click here
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