| Date | 2024-12-11 |
|---|---|
| Job Title | 58 Hotel Butler Dubai |
| Employer | Deka Minas (Pty) Ltd More Information |
| Salary | 0 |
| Category | Tourism Hospitality |
| Location |
South Africa / South Africa |
Job Summary
Job Summary:
The Butler plays a vital role in providing bespoke, luxurious, and personalized service to guests, ensuring that all their needs are met with exceptional attention to detail. This role is focused on delivering a level of service that anticipates guests desires, creating a truly memorable experience during their stay. The Butler is expected to maintain the highest standards of professionalism, discretion, and efficiency while working seamlessly with other departments to ensure a flawless guest experience.
Key Responsibilities:Guest Service and Experience:
- Welcome guests to their rooms and provide personalized introductions to hotel amenities.
- Anticipate guest needs, offering services such as unpacking, packing, and organizing personal items.
- Assist guests with reservations, transportation, and special requests, ensuring a seamless experience.
- Handle VIP guest requirements and special requests, ensuring privacy and discretion at all times.
- Offer personalized recommendations for local dining, shopping, entertainment, and sightseeing.
- Coordinate room service, ensuring that food and beverages are delivered to guest rooms promptly and to exact specifications.
Personalized Assistance:
- Provide tailored services such as setting up and maintaining guest rooms (temperature, lighting, amenities) to create a comfortable atmosphere.
- Ensure that all guest preferences are noted and addressed, including dietary requirements, preferred toiletries, and special occasions.
- Arrange for personal errands, shopping, and other special arrangements, delivering on-time, bespoke services.
Administrative and Organizational Tasks:
- Maintain guest profiles with preferences, including room setups, special requests, and notes on previous stays.
- Ensure that all guest communications are handled promptly and professionally.
- Collaborate with housekeeping, concierge, and other departments to fulfill guest needs efficiently.
Special Occasions and Celebrations:
- Coordinate the preparation of personalized gifts, flowers, and room decorations for special occasions.
- Assist in organizing and executing private events or celebrations, such as in-room dining experiences or private dinners.
Maintaining Standards:
- Uphold the hotels standards of cleanliness, presentation, and attention to detail in guest rooms and suites.
- Ensure that all guest interactions are carried out with the utmost professionalism and in keeping with the hotels luxury service standards.
Qualifications and Skills:Education and Experience:
- High school diploma or equivalent required; a degree in Hospitality or related field is preferred.
- Previous experience as a Butler or in a high-end, luxury hospitality environment (2+ years preferred).
Core Skills:
- Strong communication and interpersonal skills.
- Exceptional customer service abilities with a focus on personalization and attention to detail.
- Problem-solving and conflict resolution skills, with the ability to anticipate needs.
- Discretion, integrity, and professionalism in handling sensitive guest information.
Technical Skills:
- Familiarity with property management systems (e.g., Opera) and reservation platforms.
- Proficiency in office software (e.g., MS Office Suite).
Physical Requirements:
- Ability to remain on your feet for extended periods.
- Ability to lift and carry items as needed (e.g., luggage, trays, gifts).
Personal Attributes:
- Polished appearance and exceptional grooming standards.
- Calm and composed under pressure.
- Strong organizational skills with a focus on time management.
- Friendly, approachable, and guest-focused demeanor.
Working Conditions:
- Flexibility to work shifts, including weekends, holidays, and evenings.
- Ability to work independently and as part of a team.
Key Competencies:
- Attention to Detail
- Adaptability and Flexibility
- Customer-Centric Mindset
- Proactive Service Delivery
- Confidentiality and Discretion
58 Hotel Butler Dubai position available in South Africa, South Africa. This job position was posted by Deka Minas (Pty) Ltd. The job has been posted as a premium ad on 2024-12-11 at 13:00:36 in the Tourism Hospitality category
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South Africa: 58 Hotel Butler Dubai posted by Deka Minas (Pty) Ltd
Job Summary:The Butler plays a vital role in providing bespoke, luxurious, and personalized service to guests, ensuring that all their needs are met with exceptional attention to detail. This role is focused on delivering a level of service that anticipate
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58 Hotel Butler Dubai
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