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Cape Town: Team Leader : Usa Campaign posted by Ison Xperiences

Date 2024-12-11
Job Title Team Leader : Usa Campaign
Employer Ison Xperiences
More Information
Salary 0
Category Professions
Location Western Cape
/ Cape Town

Job Summary

Team Leader Main purpose of the job: We are looking for professional, self-motivated and determined individuals to join us on this exciting USA Campaign. You will be required to manage, motivate, support and guide a team in assisting clients with Technical Support If you have worked with clients from America before and are confident in managing a team to deliver exceptional service to the international market Apply Now! Key responsibilities: Effectively manage the team to ensure service delivery standards are met. Immediately address any challenges the agents might face which may impact productivity. Coach and mentor, the teams Regular performance reviews to ensure KPIs are met and Daily management of absenteeism and attendance Build rapport with the client, and ensure every experience is exceptional. Maintain sound client relations. Create and submit the necessary reporting on time. Regularly connect with management where support is needed. Technical abilities in customer service Minimum

Requirements:

Must have worked night shift before. Must have worked with American clients. MS Office literate Excellent communication both verbal and written. Must have own transport We will only consider applications from candidates who have worked on a USA campaign before.
Team Leader : Usa Campaign position available in Western Cape, Cape Town. This job position was posted by Ison Xperiences. The job has been posted as a premium ad on 2024-12-11 at 14:00:29 in the Professions category

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