Ballito: Lodge Manager posted by Bright Placements (PTY) Ltd

• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism Management, Business Management, or a related field.
• Additional qualifications in Leadership, Business Management, or Wildlife Tourism are advantageous.
• Health & Safety and First Aid certifications are beneficial.

Experience

• Minimum of 5–8 years’ experience in the hospitality industry.
• At least 3 years’ experience in a Lodge Manager, Operations Manager, or Senior Management role.
• Previous experience within luxury safari lodges, game reserves, boutique hotels, or five-star hospitality establishments is highly desirable.
• Experience managing multiple departments and diverse teams.
• Proven experience in budgeting, financial management, and operational planning.

Knowledge

• Luxury lodge and hospitality operations.
• Guest relations and service excellence.
• Food & Beverage operations.
• Housekeeping and maintenance management.
• Financial management and budgeting.
• Stock control and procurement.
• Health, safety, environmental, and food safety regulations.
• Labour legislation and human resource management.
• Property Management Systems (PMS) and hotel software.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent organisational and operational planning abilities.
• Exceptional guest service and communication skills.
• Financial and commercial acumen.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple departments effectively.
• Excellent conflict resolution and interpersonal skills.
• High attention to detail and quality standards.
• Computer literacy, including Microsoft Office and Property Management Systems (PMS).
• Ability to perform effectively under pressure.

Personal Attributes

• Professional, confident, and approachable.
• Passionate about hospitality and guest satisfaction.
• Strong leadership presence with the ability to inspire and motivate teams.
• Honest, reliable, and accountable.
• Calm and composed in high-pressure situations.
• Flexible, adaptable, and solutions-oriented.
• High level of integrity and professionalism.
• Committed to continuous improvement and operational excellence.

Additional Requirements

• Valid driver’s licence.
• Willingness to work flexible hours, including weekends and public holidays.
• Ability to reside on-site if required.
• Physically fit and able to move throughout the lodge and surrounding grounds.
• No criminal record.
• Eligible to work in the country of employment.