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Cape Town City Centre: French International Call Centre Agent posted by Merchants SA Pty Ltd

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Job Description

Bilingual Customer Service Representative Now Hiring: French-Speaking Agents Banking, Fraud & Disputes Parlez-vous couramment français et êtes-vous passionné(e) par la prestation dexpériences client exceptionnelles ? Rejoignez notre équipe qui soutient une grande marque canadienne de banque numérique. Youll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours. Key Responsibilities: Assist French-speaking customers with their Account and Mastercard services Investigate and resolve fraud claims and payment disputes Provide accurate, empathetic banking support across phone, email, and chat Document cases clearly and follow all compliance and data security protocols Escalate complex cases when needed and collaborate with internal fraud teams Requirements: Fluent in French and proficient in English 612 months of customer service or call centre experience (banking or financial services a plus) Strong attention to detail, problem-solving, and data accuracy Able to remain calm and professional in sensitive or high-stress situations Comfortable using multiple systems and digital tools What Youll Get: Join a reputable, growing team supporting a major Canadian brand Full training and onboarding provided Opportunities for career growth in financial services Work in a diverse, bilingual, and inclusive environment Seniority Level Associate Industry Telephone Call Centers Banking Employment Type Full-time Job Functions Finance Customer Service Skills Fraud Investigations Financial Transactions Attention to Detail Financial Services Problem Solving Fraud Claims French English Dispute Resolution Banking Screening questions Required qualifications What is your level of proficiency in French? Ideal Answer: Minimum: Native or bilingual What is your level of proficiency in English? Ideal Answer: Minimum: Conversational Are you legally authorized to work in South Africa? Ideal Answer: Yes Do you have at least 6 months of experience in a call centre or customer service environment? Ideal Answer: Yes Are you able to work shifts aligned to Canadian business hours (including possible evenings/weekends)? Ideal Answer: Yes Have you worked in banking, financial services, or fraud/disputes before? (Nice to have, not mandatory) Ideal Answer: Yes Are you comfortable handling sensitive customer information and following strict compliance protocols? Ideal Answer: Yes c

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in Cape Town Region

The customer service and support industry is a vital component of the Cape Town region’s economy, with a high demand for skilled professionals to provide excellent service to customers across various sectors. Typically, this field offers a stable and growth-oriented career path, especially in industries that rely heavily on customer interaction, such as technology and financial services.

In terms of compensation, salaries for customer service and support roles in Cape Town can vary widely depending on factors like experience, company size, and industry sector. Generally, salaries range from R20 000 to R40 000 per month for entry-level positions, while more senior roles can command salaries between R50 000 to R80 000 per month. However, it’s essential to note that these are broad estimates and actual salaries may differ based on individual circumstances.

Common skills required for customer service and support roles in Cape Town include excellent communication and problem-solving skills, the ability to work well under pressure, and a strong knowledge of products or services being offered. Additionally, many employers also look for candidates with basic computer skills, such as Microsoft Office proficiency, and experience working in a team environment.

The technology industry is one of the most significant sectors that employ customer service and support professionals in Cape Town, alongside financial services and manufacturing. Other common industries include healthcare, e-commerce, and education. In these sectors, customer service representatives play a crucial role in resolving customer complaints, answering queries, and providing overall support to customers.

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For those looking to start or advance their careers in customer service and support, there are numerous opportunities for growth and development. Typically, career progression paths involve moving into more senior roles within the company or exploring opportunities in related fields like account management, sales, or operations. With experience, it’s also possible to transition into specialized roles, such as technical support specialist or customer success manager.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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