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Cape Town City Centre: Junior Journey Specialist

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Job Description

Duties: Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments to the booking to ensure that the clients trip is booked and planned perfectly. Build relationships with operations specialists based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarisation trips. Ensuring all relevant systems are updated. Handle Accommodation, transfer & touring bookings. Ensure all booking details pull through accordingly once confirmation emails are received, i.e., flight details, times, hotels, guides. Ensure all relevant paperwork, including relevant paperwork for guides is provided for ahead of time, i.e., guide itinerary, guide budget sheet, feedback forms and vouchers etc. Handle queries from Agents, Direct clients on various matters i.e., activities, routes, restaurants, vehicles, sites and/or lost items. Maintain booking files including agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover / summary and ensure all documents are in order. Requirements: Matric certificate Tertiary certificate in Travel & Tourism/hospitality is advantageous. 2 years experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry. In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa. Personal or educational travel experience in the above areas advantageous. Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word) Proven English literacy. Working knowledge of TourPlan and WETU or similar booking/operating system. Excellent attention to detail.

How to Apply

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View Job  Cape Town: Project Manager posted by CallForce

About Travel / tourism Jobs in Cape Town Region

The travel and tourism industry in the Cape Town region is a vibrant sector that attracts individuals from diverse backgrounds. Typically, this field offers exciting opportunities for those who are passionate about exploring new cultures, working with people from different nationalities, and experiencing the beauty of South Africa’s surroundings. Generally, this industry provides a dynamic work environment that fosters creativity, innovation, and collaboration.

When it comes to salaries in the travel and tourism sector in Cape Town, broad ranges can be expected depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may pay within the R30 000 – R50 000 per annum range, while more senior roles can command salaries ranging from R60 000 to R120 000 or more, although actual figures can vary widely. Commonly, professionals in this field with relevant experience and skills can expect to earn on the higher end of these ranges.

Common skills required for careers in travel and tourism include excellent communication and interpersonal skills, attention to detail, adaptability, problem-solving abilities, and a passion for customer service. Typically, knowledge of languages such as Afrikaans, isiXhosa, or English is an asset, as well as experience with hospitality management systems, social media platforms, and online booking tools.

The travel and tourism sector in Cape Town often employs individuals from various industries, including financial services, technology, manufacturing, and education. Commonly, companies in these sectors outsource their operations to external providers who specialize in catering to tourists and business travelers. Other types of organizations that commonly hire for travel and tourism roles include tour operators, accommodation providers, and event management companies.

Career development opportunities are plentiful in the travel and tourism sector. Typically, individuals can progress from entry-level positions to senior management roles within a few years, assuming they demonstrate exceptional performance, leadership skills, and a commitment to ongoing learning and professional development. Generally, professionals who are willing to take on new challenges, adapt to changing market conditions, and build their networks can expect to advance their careers in this dynamic industry.

View Job  Cape Town: Food & Beverage Director posted by Craven Cottage CC


This information provides general career guidance. Actual salaries and requirements vary by employer.



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