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Cape Town City Centre: Technical Coordinator/ Technician

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Job Description

Job Description Provide technical support, service coordination, and after-sales customer assistance within a managed print services environment. The role focuses on monitoring print fleet systems, managing service schedules, supporting installations, handling consumables, and ensuring SLA customer satisfaction. Location: Century City, Cape Town Key Responsibilities Log service calls and manage engineer schedules for SLA customers. Oversee print fleet monitoring software, including reporting and device management. Assist with installations, job card tracking, and ticket closures. Manage warranty claims, quotes, and invoicing for service calls and consumables. Monitor consumable levels and coordinate ordering and pricing comparisons. Support CPC and SLA billing, escalations, and contract administration. Provide remote and onsite technical customer support when required. Assist with forecasting and supply management. Requirements & Experience Valid drivers license (own vehicle preferred). Experience in IT support or technical coordination. Strong Microsoft Excel skills (spreadsheets, formulas, filtering, calculations). Knowledge of managed print services environment is advantageous. Excellent organising, scheduling, and time management skills. Ability to work accurately under pressure. Strong problem-solving mindset and reliability. Additional Notes Candidate may be required to travel to customer sites to resolve technical service calls. Experience with print fleet management systems will be beneficial. Application Process:

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About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

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In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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