Cape Town: Property General Manager | Cape Town posted by HotelJobs

? ?? ??????????? ??????????? is currently partnering with a well-established, design-led property management company offering premium short-term rental accommodation in Cape Town, to recruit an experienced ???????? ??????? ???????. This is a great opportunity to be the Property General Manager of a landmark new building, setting the tone for the guest experience, the owner relationships, and operational standards. You will be the on-site leader, the person investors trust with their asset, guests remember for their service, and the team looks to for direction. If you have run large residential or serviced apartment operations, understand what “hotel-quality” really means in practice, and have the commercial awareness to manage investor relationships alongside the operational discipline to maintain a large building to an immaculate standard, this role was written for you. Key Responsibilities Full day-to-day general management of a premium serviced apartment building in Cape Town’s CBD Investor and owner partner relationship management, including onboarding new clients into the management portfolio Oversight of all short-term letting operations; reservations, guest check-ins/check-outs, platform management, and occupancy optimisation Leading and managing the on-site team: Concierge and Housekeeping staff Maintaining immaculate presentation standards across all units and communal spaces; pool deck, lobbies, and shared facilities Proactive maintenance coordination, ensuring every unit is guest-ready, every fault is logged and resolved promptly Monthly owner reporting occupancy, revenue performance, maintenance activity, and expense tracking Guest and investor communication handling enquiries, complaints, and feedback with professionalism and urgency Upholding brand standards and service philosophy across every touchpoint Requirements Minimum 5 years’ experience in property management, serviced apartments, or short-term letting operations large-scale or multi-unit experience is essential At least 3 years in a General Manager or senior management role with full operational accountability Demonstrated experience managing investor/owner client relationships and onboarding new clients into a management portfolio A genuine, non-negotiable eye for detail, from a scuff on a wall to a poorly made bed, this person notices everything Strong team leadership, comfortable managing concierge and housekeeping staff on-site daily Solid working knowledge of short-term letting platforms (Airbnb, Apply Below) and property management systems (NightsBridge, Opera, or similar) Financially literate, able to produce owner reports, manage budgets, and track revenue and occupancy KPIs Excellent communication skills, polished and confident with high-end investor clients as well as operational teams A proactive, solutions-first mindset, this role demands someone who runs toward problems, not away from them Based in Cape Town or able to relocate immediately Salary On application Nationality South African citizens PLEASE NOTE Although we appreciate all applications received, we will only reply to those candidates who have the background and experience required. Thank you for your understanding