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Centurion: Senior Account Manager (Technology & Public Sector)

Posted2 Aug 2026
In order to be considered the following is required: 812 years experience in enterprise or government account management Proven experience managing large, complex client engagements Experience operating within regulated or government environments is highly advantageous Strong understanding of enterprise IT services and digital operations environments Experience working with governance frameworks and multi-stakeholder organisations Strong stakeholder satisfaction within public sector leadership and operational teams Consistent adherence to contractual obligations and SLA commitments Effective governance reporting and issue resolution Clear demonstration of operational value delivered Stable and trusted long-term client relationship Responsibilities: Client Relationship & Strategic Engagement: Serve as the primary representative to public sector across national, provincial and operational leadership levels Maintain strong relationships with public sector stakeholders including program owners, operational managers, governance teams and executive sponsors Represent the business in governance forums including Steering Committees, PMO sessions, operational reviews and compliance discussions Ensure public sector priorities and operational realities are effectively communicated within the business Governance, Compliance & Contract Management: Ensure adherence to contractual obligations, SLAs and program commitments Maintain compliance with public sector security, governance and regulatory requirements Oversee governance reporting including service performance, operational metrics, risks and remediation plans Manage change requests and contractual adjustments where required Service Delivery Oversight: Monitor end-to-end service delivery within the public sector monitoring and operations environment Work closely with technical and delivery teams to ensure SLA adherence and operational stability Participate in operational forums to track incidents, escalations and improvement initiatives Support continuous improvement initiatives aligned to public sector operational goals Financial & Contractual Performance: Monitor account profitability and revenue performance Ensure billing and financial processes align with contractual obligations and procurement frameworks Track contract milestones, performance metrics, and service credits where applicable Value Realization & Partnership Growth: Translate operational monitoring outcomes into measurable operational value for public sector Identify opportunities for service optimization, automation and operational maturity improvements Support long-term partnership growth through measurable performance and strategic engagement Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.
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