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Centurion: Technical Support – Urgently needed posted by Comb-Communications

Job Description

We are looking for a proactive and customer-focused Technical Support Specialist to join our support team. The successful candidate will be responsible for assisting customers via phone, email, and live chat, troubleshooting technical issues, and ensuring a high level of customer satisfaction.Key ResponsibilitiesRespond to customer inquiries via telephone, email, and live chat in a timely and professional mannerDiagnose and troubleshoot technical issues related to products or servicesProvide step-by-step guidance to users to resolve problemsEscalate unresolved issues to the relevant technical teamsLog and track support tickets accurately in the systemFollow up with customers to ensure issues are fully resolvedMaintain up-to-date knowledge of company products, systems, and processesDeliver excellent customer service and maintain a positive brand imageMinimum RequirementsGrade 12 / Matric (essential)Relevant IT/Technical qualification (advantageous)Minimum 12 years experience in a technical support or helpdesk roleExperience using ticketing systems / CRM toolsBasic understanding of:Computer hardware and softwareNetworking fundamentalsOperating systems (Windows/Mac)Skills & CompetenciesStrong communication skills (verbal and written)Excellent problem-solving abilitiesAbility to work under pressure and meet deadlinesCustomer-focused with a professional attitudeStrong attention to detailAbility to multitask and manage time effectively.

How to Apply

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About IT Security Jobs in Gauteng

In Gauteng, South Africa, the IT security industry is thriving, driven by the growing need for robust cybersecurity measures to protect businesses and individuals from increasingly sophisticated threats. Typically, job seekers in this field can expect a competitive salary range, with general expectations ranging from R500 000 to R1 500 000 per annum, depending on factors such as experience, company size, and industry sector.

Common skills required for IT security roles include proficiency in programming languages like Python, Java, or C++, as well as expertise in operating systems, network protocols, and cryptography. Additionally, knowledge of threat analysis tools, incident response methodologies, and compliance frameworks is often essential. Many IT security professionals also possess strong analytical and problem-solving skills, with the ability to think logically and creatively. Furthermore, excellent communication and collaboration skills are critical for working effectively with cross-functional teams.

The financial services sector, technology industry, and manufacturing sector are common industries that employ IT security professionals. These roles can be found in a variety of settings, from small startups to large multinational corporations, and often require adaptability and flexibility to respond to changing business needs. As the industry continues to evolve, it’s essential for job seekers to stay up-to-date with the latest technologies and trends.

Career development opportunities are abundant in IT security, with many professionals progressing to senior roles or pursuing specialized certifications like CISSP or CEH. Typically, experience and continuous learning are key factors in advancing one’s career, as well as a willingness to take on new challenges and responsibilities. By building a strong foundation of skills and knowledge, IT security professionals can position themselves for success in this dynamic and rewarding field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Centurion, Jobs in Gauteng, Jobs in Northern Suburbs, Jobs in South Africa

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