East London: Customer Service Agent posted by Bargains

We are looking for a skilled and passionate Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing excellent customer service to our clients through various channels, including in-store, online, and social media. You will assist with laybye/deposit applications, TV license applications, customer invoicing, and after-sales service.

Responsibilities:

• Assist customers with after sales queries and complaints, ensuring professional and timely resolutions
• Assist customers with in-store and online queries related to our products and services
• Respond to customer inquiries and complaints via social media channels
• Process laybye/deposit applications and TV license applications for customers
• Assist with customer invoicing
• Ensure that customers are satisfied with our products and services
• Ensure a positive customer experience by being friendly, approachable, and attentive
• Maintain accurate records of all customer interactions and transactions
• Identify and escalate any issues or concerns that require further attention
• Keep up to date with the latest product and service offerings and company policies
• Collaborate with other departments to ensure seamless customer experience

Requirements

• High school matric or equivalent
• Emotionally mature to handle conflicts
• Excellent verbal and written communication skills
• Ability to work well under pressure in a fast-paced environment
• Strong problem-solving skills and ability to think on your feet
• Ability to multitask and manage multiple priorities simultaneously
• Basic computer skills and experience using social media platforms
• Previous customer service experience is preferred
  

Benefits

• Provident Fund
• Medical Insurance