Franschhoek: Reservationist posted by Craven Cottage CC

Duties:
 
Reservations & Guest Support:
 
Support the Reservations and Sales team in managing guest enquiries and bookings.
Assist in crafting thoughtful and well-written correspondence that reflects the voice and values of the property
Help coordinate guest itineraries and align internal teams to ensure each stay flows seamlessly.
Provide clear and kind communication with guests via phone and email, offering guidance and reassurance.
Update and maintain booking records, guest details and preferences accurately.
Be available to assist with guest needs during their stay when required, maintaining warmth and professionalism.
 
Office & Administrative Support:
 
Perform day-to-day administrative tasks including data entry, filing, record keeping and document preparation.
Support internal communication and workflow between the Reservations, Sales and Guest Experience teams.
Assist in managing supplier communication and inventory where relevant to the reservations process.
Contribute to the refinement of systems and processes to improve flow and efficiency
 
Operational Coordination:
 
Collaborate closely across all internal teams to ensure itineraries are clearly communicated and aligned.
Anticipate needs, identify potential challenges and help resolve them before they impact the guest journey.
Maintain a calm, attentive and solutions-oriented presence, especially during peak operational times.
Support the team in ensuring all systems, documentation and communications reflect accuracy and care.
 
Requirements:
 
Grade 12
A formal hospitality qualification
At least 2 – 4 years’ experience in a high-end hotel environment
Highly organised, detail-oriented and adaptable to shifting priorities.
Excellent written and verbal communication skills — professional, articulate and warm.
Strong interpersonal skills with the confidence to communicate with discerning, international guests.
Comfortable managing multiple projects and maintaining accuracy under pressure.
Calm, kind and intuitive — with a genuine passion for service and connection.
Proactive— always seeking ways to improve systems and workflows.
Tech-savvy with strong computer literacy; experience in booking or CRM systems advantageous.
Flexible and available for shift-based work, including weekends and hospitality hours.
A grounded team player who values harmony, growth and shared purpose.