Gauteng: Key Accounts Manager – Retentions posted by Network Finance

Key Responsibilities:

• Manage and nurture long-term relationships with existing clients.
• Serve as the main point of contact for all client communication and issue resolution.
• Proactively identify and address potential churn risks.
• Coordinate with internal departments (sales, operations, customer service) to ensure client needs are met.
• Oversee contract renewals and negotiations to secure ongoing partnerships.
• Develop and implement account retention strategies and performance metrics.
• Track and report on client satisfaction, retention rates, and renewal success.
• Identify upselling and cross-selling opportunities to grow key accounts.

Qualifications & Experience:

• Diploma or Degree in Sales, Marketing, Business Administration, or related field.
• 3–5 years’ experience in account management, client services, or retention-focused roles.
• Proven success in managing key accounts and achieving retention targets.
• Strong negotiation and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Proficiency in CRM systems and data-driven account reporting.