<p><strong data-start="182" data-end="209">Main Purpose of the Job</strong></p><ul><li data-start="212" data-end="264">Assist customers with service and maintenance needs.</li><li data-start="267" data-end="329">Ensure customer satisfaction with vehicles and the dealership.</li><li data-start="332" data-end="398">Act as a liaison between service/repair departments and customers.</li><li data-start="401" data-end="464">Resolve all customer complaints effectively and professionally.</li></ul><p> </p><p><strong data-start="2889" data-end="2915">Qualifications</strong></p><ul><li data-start="2918" data-end="2937">Grade 12 (Matric)</li><li data-start="2940" data-end="2977">Code B Drivers License (Essential)</li><li data-start="2980" data-end="3011">Computer Literacy (Essential)</li><li data-start="3014" data-end="3053">Kerridge System Knowledge (Desirable)</li><li data-start="3056" data-end="3135">Knowledge of vehicle legislation, consumer law, and trade practices (Essential)</li></ul><p> </p><p><strong data-start="3146" data-end="3169">Experience Required</strong></p><ul><li data-start="3172" data-end="3270">Minimum of 3 years experience in the motor industry in an administrative or service advisor role.</li></ul><p> </p><p><strong data-start="475" data-end="494">Key Job Outputs</strong></p><p><strong data-start="501" data-end="546">Book in Vehicles for Service or Repair</strong></p><ul><li data-start="549" data-end="595">Review job cards in preparation for the day.</li><li data-start="598" data-end="627">Greet and assist customers.</li><li data-start="630" data-end="698">Book in vehicles using standard checking and recording procedures.</li><li data-start="701" data-end="744">Check for active campaigns on the system.</li><li data-start="747" data-end="805">Record and confirm visible damage with customer consent.</li><li data-start="808" data-end="852">Prevent booking-related customer complaints.</li></ul><p> </p><p><strong data-start="859" data-end="890">Monitor Progress of Work</strong></p><ul><li data-start="893" data-end="950">Track vehicle repair/service status throughout the day.</li><li data-start="953" data-end="1013">Proactively update customers on delays or additional work.</li><li data-start="1016" data-end="1051">Upsell additional work as needed:<ul><li data-start="1056" data-end="1081">Request cost estimates.</li><li data-start="1086" data-end="1118">Communicate with the customer.</li><li data-start="1123" data-end="1156">Obtain approval for extra work.</li><li data-start="1161" data-end="1196">Schedule follow-ups if necessary.</li></ul></li><li data-start="1199" data-end="1251">Ensure maintenance plan work is authorised properly.</li></ul><p> </p><p><strong data-start="1258" data-end="1300">Monitor Carry-Overs in the Workshop</strong></p><ul><li data-start="1303" data-end="1347">Identify and monitor possible carry-overs.</li><li data-start="1350" data-end="1392">Prevent delays by following up daily on:<ul><li data-start="1397" data-end="1429">Parts availability and orders.</li><li data-start="1434" data-end="1455">Pending work tasks.</li></ul></li><li data-start="1458" data-end="1507">Proactively inform customers about carry-overs.</li><li data-start="1510" data-end="1578">Order parts using the correct procedures and ensure authorisation.</li><li data-start="1581" data-end="1622">Keep customers informed about progress.</li><li data-start="1625" data-end="1675">Handle and resolve customer queries or complaints.</li></ul><p> </p><p><strong data-start="1682" data-end="1725">Vehicle Handover Post-Service/Repair</strong></p><ul><li data-start="1728" data-end="1798">Deliver vehicles at the promised time and in satisfactory condition:<ul><li data-start="1803" data-end="1824">All work completed.</li><li data-start="1829" data-end="1845">Vehicle clean.</li></ul></li><li data-start="1848" data-end="1885">Communicate any delays proactively.</li><li data-start="1888" data-end="1934">Clearly explain the invoice to the customer.</li><li data-start="1937" data-end="1980">Ensure payment agreements are authorised.</li><li data-start="1983" data-end="2019">Process and follow up on payments.</li><li data-start="2022" data-end="2059">Escort customers to their vehicles.</li><li data-start="2062" data-end="2132">Do not release vehicles without full payment or approved arrangements.</li></ul><p> </p><p><strong data-start="2139" data-end="2174">Ensure Customer Satisfaction</strong></p><ul><li data-start="2177" data-end="2239">Achieve or exceed CSI (Customer Satisfaction Index) targets.</li><li data-start="2242" data-end="2282">Proactively address customer concerns.</li><li data-start="2285" data-end="2334">Ensure 100% vehicle readiness at promised time.</li><li data-start="2337" data-end="2383">Resolve complaints within policy guidelines.</li><li data-start="2386" data-end="2430">Escalate unresolved complaints as necessary.</li></ul><p> </p><p><strong data-start="2437" data-end="2467">Complete Administration</strong></p><ul><li data-start="2470" data-end="2533">Maintain a daily control sheet of serviced/repaired vehicles.</li><li data-start="2536" data-end="2576">Provide accurate customer information.</li><li data-start="2579" data-end="2622">Update internal systems with any changes.</li><li data-start="2625" data-end="2661">Monitor and follow up on cash sales.</li></ul><p> </p><p><strong data-start="2668" data-end="2698">Execute Agreed Projects</strong></p><ul><li data-start="2701" data-end="2776">Agree on project plans, budgets, and timelines with the relevant manager.</li><li data-start="2779" data-end="2824">Deliver projects on time and within budget.</li><li data-start="2827" data-end="2878">Ensure sustainability of the completed initiatives.</li></ul><p> </p><p><strong data-start="3281" data-end="3301">Key Competencies</strong> <strong data-start="3308" data-end="3334">Technical Competencies</strong></p><ul><li data-start="3337" data-end="3353">Administration</li><li data-start="3356" data-end="3375">Product knowledge</li><li data-start="3378" data-end="3397">Computer literacy</li><li data-start="3400" data-end="3448">Knowledge of industry standards and compliance</li><li data-start="3451" data-end="3466">Sales ability</li><li data-start="3469" data-end="3494">Customer needs analysis</li><li data-start="3497" data-end="3533">Diagnostic and interpretation skills</li></ul><p> </p><p><strong data-start="3540" data-end="3568">Behavioural Competencies</strong></p><ul><li data-start="3571" data-end="3604">Customer-focused and empathetic</li><li data-start="3607" data-end="3648">Strong verbal and written communication</li><li data-start="3651" data-end="3674">Assertive and tactful</li><li data-start="3677" data-end="3713">Emotionally mature and trustworthy</li><li data-start="3716" data-end="3767">Good interpersonal and conflict resolution skills</li><li data-start="3770" data-end="3810">Adaptable and resilient under pressure</li><li data-start="3813" data-end="3848">Good planning and time management</li><li data-start="3851" data-end="3895">Problem-solving and decision-making skills</li><li data-start="3898" data-end="3932">Active listening and negotiation</li><li data-start="3935" data-end="3970">Ethical and professional in conduct</li></ul>

Service Advisor Purpose Of Position To strive in providing customers with a professional service experience. Whilst ensuring adequate communication between customers, parts, and service departments in achieving customer satisfaction goals. Minimum Requirements Senior Certificate (Grade 12) Minimum 3 years’ experience as an Aftersales consultant Clean criminal record Good verbal and written communication skills in English. Ideally reside in Nelson Mandela Bay or surrounds. Advantageous Requirements Computer literate (Office suite) Driver’s license Motor dealership industry (technical experience) Technical Qualification Key Duties and Responsibilities: Prepare for the arrival of the customer. Taking care of customer at initial consultation upon arrival Ensure accurate Warranty and Motor plan details on system. Update Dealer Management System, track all vehicles and update control systems. Liaise with customers. Ensure accurate invoice payments. Vehicle hand over Customer follow – up and reminders (if not done by capacity planner) Attend weekly service meetings. Bookings Teleservice cases Recall campaigns Admin reports Phoning for authorities Job card preparation Any ad hoc admin/ other responsibilities as and when required.

Overview Our client is seeking to build a dynamic team to join their new division in East London. The following exciting opportunity exists for a high-performing individual with strong service advisor and interpersonal skills, and a passion for delivering exceptional customer experiences to workshop customers. Minimum Requirements Grade 12/Matric Certificate Minimum of 3 years’ experience as a Service Advisor in a franchise dealership environment Valid driver’s license Able to work under pressure and complete tasks and assignments on time Efficient computer literacy Job Responsibilities Greet customers promptly and professionally, ensuring a positive first impression Book in vehicles for servicing, maintenance, and repairs Accurately capture customer concerns and service requirements Prepare and explain job cards, cost estimates, and timelines to customers Liaise effectively between customers and workshop technicians Keep customers informed on the progress of their vehicles and any additional work required Obtain customer approval for additional repairs or costs Ensure all work is completed as per manufacturer and dealership standards Handle customer queries, complaints, and concerns in a professional and timely manner Ensure all documentation is completed accurately and filed correctly Process invoices and explain charges to customers upon vehicle collection Maintain strong customer relationships to encourage repeat business Coordinate vehicle handovers, ensuring all work has been completed to satisfaction Adhere to company policies, procedures, and health & safety standards Work closely with parts and service departments to ensure efficiency Meet daily, weekly, and monthly service targets and KPIs Key Competencies / Skills Excellent communication skills A natural ability to deal with customers Ability to remain focused and to work independently and in a team Ability to develop good working relationships