Kendrick Recruitment is currently seeking a Front of House Manager for a prestigious luxury boutique hotel located in KwaZulu-Natal. This role is ideal for a polished and experienced hospitality professional who thrives in delivering exceptional guest service in a high-end environment.

Key Responsibilities:

• Oversee all front of house operations to ensure a seamless and memorable guest experience

• Manage and lead the reception and concierge teams with professionalism and attention to detail

• Ensure the highest standards of hospitality, guest engagement and service delivery are maintained at all times

• Handle guest feedback, complaints, and special requests with efficiency and care

• Liaise with housekeeping, kitchen, and other departments to ensure smooth daily operations

• Maintain accurate records of bookings, arrivals, departures, and guest preferences

• Assist with staff training, development, and performance reviews

Requirements:

• Minimum 35 years’ experience in a similar front of house or guest relations role within a 4 or 5-star hotel or lodge

• Strong leadership, organisational, and communication skills

• High level of professionalism and personal presentation

• Exceptional customer service skills with a proactive and solution-focused mindset

• Proficient in hotel management software and Microsoft Office

• Willingness to work flexible hours including weekends and holidays

• South African citizenship or valid work permit

This is a fantastic opportunity for a dynamic and service-driven individual to be part of an elite hospitality team in one of South Africas most picturesque coastal regions.

Interested candidates who meet the criteria are encouraged to submit their CVs to apply.