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Johannesburg: Area Manager (JHB South)



Gauteng



Customer service / support

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Job Description

Security advice to clients   Threat and Risk assessments/ Reporting.     Client liaison and professional client relationship.     Manpower management and rostering.   Equipment management.   Effectively dealing with and managing client complaints.     Ensure that contractual requirements are always met.   Incident and investigations Management.   Ensure compliance to the Companys disciplinary code.   Investigate and compile evidence for disciplinary hearings. Ensure all company SOPS are followed;   Health and Safety Management.   Ensuring Security Officers queries and concerns are addressed and resolved in real time. Ensure all BPC policies and procedures are always followed.   After hours visits with specific attention to SLA compliance. Completion of daily, weekly, and monthly reports.   Ensure training take place where required.   Assisting with shift changes as a standby manager.   Must be able to take calls to assist with matter of urgency even on rest days. Good Security practice and sound knowledge of product offering and systems.     Preferred qualifications/attributes/skills:     PSIRA certification Grade A.     Grade 12 or equivalent qualification.     Firearm competency and a valid regulation 21 for business purpose. Relevant experience in a managerial or similar position.   Knowledge of methods and techniques of risk management and risk assessment. Must have confidence in dealing with the public and clients. Bilingual (English and any other South African Language).   The ability to work under pressure.    First aid and fire-fighting training will be advantageous.   Excellent written & verbal communication skills.   Computer literate and knowledge of MS office and Emails.   Must be willing to undergo polygraph test.   Clean disciplinary, criminal and credit record.   Own reliable transport and drivers license code 08.   Be willing to work after hours NKP Training and certification will be an advantage Excellent Incident report writing skills.   



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