Job Description
About the Role
We are seeking an experienced Quality Assurance Manager to join our team in Johannesburg North. As a key member of our quality assurance function, you will be responsible for ensuring consistent service quality while improving operational efficiency, strengthening governance, and leading teams within a fast-paced, regulated environment.
Key Responsibilities
- Oversee end-to-end quality assurance and service recovery functions to ensure consistent service excellence
- Drive process optimisation, operational efficiency, and continuous improvement initiatives
- Ensure compliance with governance frameworks, quality standards, and regulatory requirements
- Lead stakeholder engagement and client service excellence initiatives to enhance customer experience
- Analyse operational and financial performance data to support decision-making and reporting
Requirements
- Matric (Grade 12) essential
- Bachelor’s degree in Quality Management, Business Administration, Engineering, or related field (advantageous)
- Certified Quality Manager (CQM), CMQ/OE, CQA, or equivalent QA certification preferred
- 5–6 years’ experience in quality assurance, operations, or client service environments
- 3–4 years’ managerial or leadership experience
- Strong understanding of QA frameworks, compliance, and process improvement methodologies (Lean / Six Sigma advantageous)
- Strong analytical, leadership, and stakeholder management skills
- Solid financial acumen including budgeting and cost control understanding
Qualifications
No formal education/certifications mentioned.
Salary & Benefits
Salary information not provided in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Legal Jobs in Gauteng
In the Gauteng province, the legal profession is a common career path for individuals seeking a challenging and rewarding role. Generally, this field is expected to continue growing in demand as companies require more skilled professionals to navigate complex regulatory environments.
Typically, salaries for legal positions in Gauteng vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide an exact salary range, broad estimates suggest that junior legal professionals can expect to earn between R400 000 to R700 000 per annum, while senior roles may fetch upwards of R1 million to R2.5 million per year. However, these figures are subject to significant variation and should be taken as rough estimates.
Common skills required for careers in the legal profession include strong analytical and problem-solving abilities, excellent communication and writing skills, attention to detail, and a solid understanding of laws and regulations. Other essential skills often include project management, time management, and collaboration with colleagues from diverse backgrounds. Proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint, is also highly valued.
The legal profession is often employed by various industries, including financial services sector, technology industry, manufacturing sector, and government institutions. In these sectors, lawyers play a critical role in advising on regulatory compliance, drafting contracts and agreements, and providing counsel on complex business matters.
Career development opportunities are abundant for those pursuing careers in the legal profession. Typically, junior lawyers can expect to progress to more senior roles within 5-10 years of experience, with potential specializations in areas such as corporate law, intellectual property law, or labor law. With experience and further education, professionals may also consider entering academia, entrepreneurship, or leadership positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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