Job Description
We are seeking a detail-oriented and proactive Controller to provide essential support to the Key Account Manager with the day-to-day management of allocated accounts. The successful candidate will play a key role in ensuring smooth operational flow, timely documentation, and effective coordination with all relevant stakeholders.
Key Responsibilities:
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Assist the Key Account Manager with all account-related duties.
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Manage file registrations and ensure pre-alerts are in place.
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Verify requirements for original documents and handle surrendering when needed.
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Request ANFs and assist with shipment tracking.
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Obtain all charges, prepare payment requisitions, and capture 3rd-party invoices in advance.
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Liaise with the Operations Manager for approval of storage, demurrage, detention, inspection invoices, etc.
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Obtain releases from shipping lines, co-loaders, and airlines in advance.
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Prepare files for Customs handover and obtain clearing instructions.
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Send internal and external transport instructions and update NAVIS where required.
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Arrange inspections with 3rd parties (SAPS, NRCS, Customs, SARS, etc.) in consultation with the Key Account Manager.
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Obtain DROs and PODs.
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Scan all relevant documentation into Ship Shape.
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Provide support with export operations as required.
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Ensure proper file closure once disbursements are finalized.
Requirements:
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Matric / Grade 12 (minimum).
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Previous experience in freight forwarding, clearing, or logistics administration.
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Knowledge of sea freight is advantageous (air freight exposure is a plus but not essential).
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Strong organizational and document management skills.
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Ability to multitask, work under pressure, and meet deadlines.
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Excellent communication and coordination abilities.
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Proficiency in relevant freight/logistics systems (e.g., NAVIS, Ship Shape) will be beneficial.
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