Johannesburg: Us Contact Centre Team Leader

Date	2024-11-12
Job Title	Us Contact Centre Team Leader
Employer	More Information
Salary
Category	Customer Service Support
Location	Gauteng / Johannesburg

Job Summary

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours. Key Responsibilities – Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards. – Oversee team performance, providing training, coaching, and support to achieve KPIs. – Drive effective resolution of customer inquiries, focusing on a high level of customer satisfaction. – Collaborate with cross-functional teams to enhance processes and customer experience. – Monitor team metrics, identify trends, and develop strategies to improve efficiency. Requirements – Minimum 5 years of contact center experience, with at least 2 years in a supervisory role. – Knowledge of US culture and familiarity with US customer service expectations. – Strong communication and leadership skills. – Ability to work night shifts and adapt to a dynamic work environment. Be part of a team dedicated to delivering exceptional service for our US clientele. Apply today

Us Contact Centre Team Leader position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-11-12 in the Customer Service Support category

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