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Johannesburg: Workshop Manager posted by Ingenious Personnel Holdings

Johannesburg: Workshop Manager posted by Ingenious Personnel Holdings

Posted on 2025-08-12 00:00:00

Job Summary

This position aims to ensure the quality and timely execution of technical work performed by workshop-based technicians, mechanics, and assistants.

Key Responsibilities:

  • Achieve targets for technical work, including services, rework, and PDI inspections.

  • Take full responsibility for managing the team reporting to this role by providing ongoing technical support, coaching, and on-the-job training. Ensure service quality, optimize response times, and maintain professionalism.

  • Evaluate technicians training needs, address skill gaps, conduct quality checks on completed work, meet required turnaround times, and oversee the completion of relevant apprentice modules.

  • Ensure sound financial management of the team, aligning with the budget and departmental strategic objectives.

  • Meet company policies and targets for rework, work in progress, labor recovery, team and departmental gross profit (GP) and contribution, and manage consumables and overheads effectively.

  • Comply with OHSACT regulations on both company and customer premises, ensuring all safety standards are upheld.

  • Promote customer service excellence by building strong, loyal relationships with internal and external customers. Foster a commitment to service excellence in all work, provide timely feedback and communication, and meet internal and external CSI targets.

  • Focus team efforts on growing the department in line with company requirements.

  • Drive operational innovation.

Must have qualifications:

  • National Diploma or Degree in Mechanical or Electrical Engineering (or a related field).
  • Business management qualification or training (advantageous).
  • Proven experience in managing a workshop or service department within the heavy machinery, automotive, or industrial equipment sector.
  • Strong leadership and people management skills, with the ability to drive performance and accountability.
  • Sound business acumen with a strong understanding of financial management, budgeting, and cost control.
  • Excellent communication and customer relationship management skills.
  • Ability to implement operational enhancements, manage change, and promote innovation.
  • Proficiency in workshop management systems and reporting tools.
  • Ability to perform under pressure while maintaining high service standards.

View Job  Gauteng: Brand Manager posted by RareCruit

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