Kempton Park: Senior Client Retention Manager posted by MH Solutions

Responsibilities:

• Customer retention and Customer engagement strategy and execution through the Key Account Managers.
• Determining strategy and operational approach and overseeing all engagement collateral.
• Developing processes for Customer feedback and sharing them with Exco and any relevant functional areas.
• Working with Global structures regarding Platinum and Gold Customers.
• Develop a system for better and more strategic insight into our customers’ business and share that with business and stay in touch with market-related trends and legislation or changes in the verticals.
• Monitor and track customer revenue and EBIT.
• Responsible for internal Communication (customer-relevant only) and external business communication (customer-relevant only) through the Communications team.
• Maintaining a Customer Communications database.
• Maintaining a customer annual increase control sheet.
• Preparing annual increase notifications for customers
• Maintaining the MS Dynamics portal
• Acting as the point of contact for the Customer survey
• Maintaining a contract status sheet and advising business and commercial with at least 6 months’ notice that a contract is expiring.
• Co-ordinate compliance questionnaires (receive and direct) – Due diligence, sustainability, IT, security and quality

 
Requirements:

• Logistics / Supply Chain/bachelor’s degree (general or specialised)
• Basic knowledge of Warehouse Management Systems and ERPs (working knowledge of CargoWRITE preferable)
• Knowledge of MS Dynamics & of the DSV Contract Logistics CSP
• Very good knowledge of the Contract logistics Industry, verticals, the players (including competitors)
• Strong negotiation and issue resolution skills.
• Strong communication skills.
• Advanced Microsoft Office skills
• Preferably 5 years of management experience.
• At least 5 years’ experience in contract logistics.