Plettenberg Bay: Rooms Division Manager – Plettenberg Bay posted by Phoenix Recruitment

About the Role

We are seeking an experienced Rooms Division Manager to lead our team in delivering exceptional guest experiences at our luxury hotel in Plettenberg Bay. With a strong leadership vision and commitment to excellence, you will be responsible for driving revenue growth, improving operational efficiency, and ensuring high standards of cleanliness and comfort.

Key Responsibilities

• Lead and manage the front office team, including front desk agents, concierge, and guest services staff, ensuring smooth operations and exceptional service delivery.
• Oversee the reservation department, ensuring accurate and efficient handling of room reservations, group bookings, and guest inquiries, and implementing strategies to optimize room revenue and occupancy levels.
• Develop and implement guest service initiatives and standards to enhance the overall guest experience, including personalized service, VIP amenities, and special touches that exceed guest expectations.
• Manage the housekeeping department, including room attendants, supervisors, and laundry staff, to ensure cleanliness, hygiene, and maintenance of guest rooms, public areas, and back-of-house facilities.
• Implement and maintain quality assurance standards for guest accommodations, conducting regular inspections and audits to ensure compliance with brand standards and guest satisfaction.
• Develop and implement strategies to maximize room revenue and occupancy levels, including pricing strategies, distribution channel management, and upselling initiatives.
• Provide training, coaching, and professional development opportunities to front office and housekeeping staff, ensuring they have the necessary skills, knowledge, and resources to deliver exceptional service and meet performance standards.
• Prepare and manage departmental budgets, including staffing, operating expenses, and capital expenditures, to achieve financial targets and control costs while maintaining service quality and standards.
• Evaluate and implement technology solutions and systems to streamline operations, enhance guest services, and improve efficiency in areas such as reservations, guest communication, and housekeeping management.

Requirements

• Grade 12 Degree in Hospitality Management or a related field is often required.
• Minimum of 3-5 years of experience in hotel operations, with specific experience in front desk and housekeeping departments being highly beneficial.
• At least 1-2 years in a supervisory or managerial role.
• Strong leadership and team management skills are essential to lead, train, and motivate staff.

Qualifications

• Formal education/certifications not specified.