Pretoria East: Reservations, Sales, Bookings & Client Liaison Coordinator posted by Ergasia Placements

Minimum Requirements

• Grade 12 / Matric
• Relevant qualification in administration, customer service, or coordination will be advantageous
• Minimum 2 years’ experience in:
  • Sales
  • Reservations or bookings
  • Administration
  • Client liaison or customer service
• Strong computer literacy, including Microsoft Office (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Strong organisational and time-management skills
• Ability to work under pressure and manage multiple tasks simultaneously
• Professional and well-presented
• Afrikaans and English speaking advantageous
• Valid driver’s licence

Key Responsibilities

• Manage all bookings, reservations, and scheduling arrangements
• Communicate professionally with clients regarding bookings, confirmations, and queries
• Coordinate appointments, meetings, and client requirements
• Maintain accurate booking and client records
• Follow up with clients regarding confirmations, changes, and feedback
• Liaise with internal departments to ensure smooth service delivery
• Handle client complaints and queries efficiently and professionally
• Assist with general administration and office coordination
• Prepare reports, schedules, and booking summaries
• Maintain a high standard of customer service at all times
• Assist with sales and sales administration duties

Key Competencies

• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy
• Customer-service orientated
• Strong multitasking and coordination abilities
• Problem-solving and conflict-resolution skills
• Ability to work independently and within a team
• Professional telephone etiquette
• Reliable, proactive, and organised

Advantageous Experience

• Experience working on booking or reservation systems
• Previous experience within hospitality, travel, events, or service industries