Pretoria: Service Manager posted by Motus Corporation

Title: Service Manager Location: Pretoria We are seeking a qualified and experienced Service Manager to join our team. The ideal candidate will have 2-3 years of experience in a similar role and possess strong leadership and communication skills. Responsibilities: – Oversee the day-to-day operations of the service department – Manage a team of technicians and customer service representatives – Ensure timely and efficient delivery of services to customers – Develop and implement service policies and procedures – Monitor and analyze service performance metrics – Handle escalated customer inquiries and issues – Collaborate with other departments to improve service delivery and customer satisfaction – Train and mentor staff to ensure high-quality service delivery Requirements: – 2-3 years of experience in a service management role – Proven leadership and team management skills – Excellent communication and interpersonal skills – Strong problem-solving and decision-making abilities – Knowledge of service industry best practices – Ability to work under pressure and meet deadlines – Bachelor’s degree in business administration or related field (preferred)