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Pretoria: Team Leader : Technical Support posted by Isilumko Staffing






Date 2024-06-08
Job Title Team Leader : Technical Support
Employer Isilumko Staffing
More Information
Salary 0
Category It Computer
Location Gauteng
/ Pretoria

Job Summary

A leading Financial Services Provider is looking for a Technical Support Team Leader

Job Description

  • 1. Lead Technical Support Team
    Provide reports to management on call closure status and first line support related matters
    Implement processes to ensure calls are closed timeously
    Liaise with all necessary stakeholders and provide feedback to business and IT Management
    Ensure jiras are dealt with and closed timeously
    Assign jiras
    Monitoring (e.g. Boardrooms)
    Escalation of calls to 3rd line and other Teams.
  • 2. Provide hardware and software support (LAN & WAN)
    Install software
    Troubleshooting (TCF)
    Assemble computer
    Repairs & maintenance of hardware & peripherals
    Installation & maintenance of cabling
    Maintain inventory for software & hardware (TCF)
    Desktop patch management
  • 3. Provide 2nd line support to users
    Investigate and provide solution (TCF)
    Communicate with users on incident logged (TCF)
  • 4. Finance, procurement and asset management
    Ensure that end user equipment (e.g. laptops and desktops) are procured timeously
    Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure
    Works closely with the asset management team to ensure that assets are tracked and managed.

Education Requirements

  • Nationals Diploma in IT
  • Technical/Legal Certification
  • A+
  • N+

Experience

  • 5 Years Experience in 2nd and 3rd line of support
  • Team Leader Experience

Team Leader : Technical Support position available in Gauteng, Pretoria. This job position was posted by Isilumko Staffing. The job has been posted as a premium ad on 2024-06-08 at 13:17:25 in the It Computer category

Click Go Apply to apply online!


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Pretoria: Team Leader: Technical Support posted by Isilumko Staffing






Date 2024-06-08
Job Title Team Leader: Technical Support
Employer Isilumko Staffing
More Information
Salary 500000
Category Insurance And Investments
Location Gauteng
/ Pretoria

Job Summary

1. Lead Technical Support Team
Provide reports to management on call closure status and first line support related matters
Implement processes to ensure calls are closed timeously
Liaise with all necessary stakeholders and provide feedback to business and IT Management
Ensure jiras are dealt with and closed timeously
Assign jiras
Monitoring (e.g. Boardrooms)
Escalation of calls to 3rd line and other Teams.

2. Provide hardware and software support (LAN & WAN)
Install software
Troubleshooting (TCF)
Assemble computer
Repairs & maintenance of hardware & peripherals
Installation & maintenance of cabling
Maintain inventory for software & hardware (TCF)
Desktop patch management

3. Provide 2nd line support to users
Investigate and provide solution (TCF)
Communicate with users on incident logged (TCF)

4. Finance, procurement and asset management
Ensure that end user equipment (e.g. laptops and desktops) are procured timeously
Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure
Works closely with the asset management team to ensure that assets are tracked and managed.

REQUIREMENTS:

  • National Diploma in IT (advantageous)

TECHNICAL/LEGAL CERTIFICATION

  • A+
  • N+

EXPERIENCE:

  • 5 years` experience in 2nd & 3rd line support
  • Team lead for technical support experience

Team Leader: Technical Support position available in Gauteng, Pretoria. This job position was posted by Isilumko Staffing. The job has been posted as a premium ad on 2024-06-08 at 13:17:22 in the Insurance And Investments category

Click Go Apply to apply online!


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We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
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Pretoria: Team Leader: Technical Support posted by Isilumko Staffing






Date 2024-06-08
Job Title Team Leader: Technical Support
Employer Isilumko Staffing
More Information
Salary 40000
Category Insurance And Investments
Location Gauteng
/ Pretoria

Job Summary

Are you a passionate IT Technician who has experience in report writing, liaising with stakeholders and 2nd and 3rd line support?

This opportunity is for you. A top insurance company is looking for an IT Technician with Team lead Experience to join their IT Communications department as a Team Leader for the Technical Support division within a call center environment.

Duties

  • Will be responsible for leading technical support team,
  • Providing hardware and software support (LAN & WAN)
  • Providing 2nd line support to users, investigate and provide solutions (TCF)
  • Finance, procurement and asset management

Requirements

  • Must have matriculated.
  • National Diploma in IT (advantageous)
  • Must have A+ certification.
  • Must have N+ certification.
  • Must have 5 years of experience in 2nd and 3rd line Support.
  • Must have Team lead Experience.

Skills

  • Leadership
  • communication
  • Computer Literacy

Team Leader: Technical Support position available in Gauteng, Pretoria. This job position was posted by Isilumko Staffing. The job has been posted as a premium ad on 2024-06-08 at 13:17:22 in the Insurance And Investments category

Click Go Apply to apply online!


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