Randburg: Branch Manager

Key Responsibilities 1. Sales Generation & Revenue Growth – Develop and implement branch-level sales strategies aligned with company objectives. – Drive new business acquisition and maintain existing client relationships. – Monitor daily, weekly, and monthly sales performance against set targets. – Identify market opportunities and competitor activity within the region. – Ensure effective upselling and cross-selling of security products and solutions. – Lead by example through active involvement in key account management and high-value deals. 2. Target Achievement & Financial Performance – Achieve and exceed monthly and annual sales targets. – Manage branch gross profit margins in line with company benchmarks. – Control branch expenses to protect profitability. – Analyse sales reports and KPIs to implement corrective action where required. – Ensure accurate forecasting and budgeting for the branch. 3. Operational Efficiency 3.1 Stock Management – Maintain optimal stock levels to meet customer demand without overstocking. – Ensure accurate stock control, including receiving, issuing, transfers, and returns. – Conduct regular stock counts and reconcile variances. – Minimise stock losses, shrinkage, and obsolescence. – Ensure compliance with internal stock management policies and procedures. 3.2 Staff Management – Recruit, train, and develop branch staff to achieve high performance standards. – Set individual sales targets and performance KPIs. – Conduct regular performance reviews and implement improvement plans where necessary. – Manage staff scheduling to ensure adequate coverage and productivity. – Maintain discipline and enforce company policies and procedures. – Foster a results-driven and customer-focused culture within the branch. 4. Customer Service & Relationship Management – Ensure high levels of customer satisfaction and service excellence. – Resolve escalated customer complaints promptly and professionally. – Build strong relationships with installers, contractors, and corporate clients. 5. Compliance & Administration – Ensure adherence to company policies, health and safety standards, and operational procedures. – Oversee accurate invoicing, cash handling, and credit control processes. – Maintain proper branch documentation and reporting structures. Minimum Requirements – Grade 12 (Tertiary qualification in Business Management or Sales advantageous) – 5 years experience in the role of a Branch manager – Proven track record in achieving sales targets – Strong leadership and operational management experience – Financial acumen and analytical ability – Proficient in MS Office and Pastel Evolution would be advantages