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Randburg: QCTO Subject Matter Expert (SME) – Contact Centre Management NQF 5 Qualification posted by SignaGroup

Job Description

About the Role

We are seeking a highly skilled and experienced Subject Matter Expert (SME) to join our team as a Contact Centre Management specialist, specifically in the context of QCTO occupational qualification frameworks. The successful candidate will provide expert guidance on sales and customer engagement, contributing to the development and review of occupational curricula and qualification content.

Key Responsibilities

  • Providing subject matter expertise in the field of sales and customer engagement.
  • Participating in the development and review of occupational curricula and qualification content.
  • Assisting with the design and validation of:
  • Knowledge Modules
  • Practical Skills Modules
  • Work Experience Modules
  • Supporting the development and review of assessment specifications and related documentation.
  • Contributing to workplace learning and occupational alignment initiatives.
  • Participating in stakeholder consultations, workshops, and validation sessions.
  • Reviewing learning materials and assessment instruments for industry relevance.
  • Providing technical input into External Integrated Summative Assessment requirements.
  • Ensuring alignment with QCTO and applicable quality assurance requirements.

Requirements

  • Relevant qualification at NQF Level 5 or higher in one of the following disciplines:
  • Contact Centre Operations
  • Business Management
  • Operations Management
  • Customer Relationship Management
  • Customer Service
  • Facilitator / ETDP Certificate
  • SME Approval Letter
  • Must be a registered constituent Assessor and/or Moderator with Services SETA.
  • Minimum 2 – 5 years’ relevant industry experience within sales or commercial environments.

Qualifications

  • Formal education/certifications (Bachelor’s, LLB, Matric, etc.) are not required for this position.

Salary & Benefits

  • Salary details will be discussed during the interview process.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Research and Development Jobs in Gauteng

In Gauteng, South Africa, the Research and Development (R&D) industry is a significant sector that drives innovation and growth across various sectors. Typically, R&D positions in this region are focused on developing new technologies, improving existing ones, and reducing costs. Generally, these roles involve applying scientific principles to solve real-world problems, often with an emphasis on creating value for businesses.

When it comes to salary ranges for R&D professionals in Gauteng, it’s essential to note that they can vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Commonly, entry-level R&D positions may fall within the range of R15 000 – R30 000 per annum, while senior roles or those in larger organizations may command salaries ranging from R80 000 – R150 000 or more per annum. However, these figures are only rough estimates and should be taken as a general guide.

Common skills required for R&D professionals in Gauteng typically include a strong foundation in scientific principles, analytical and problem-solving skills, excellent communication and collaboration abilities, experience with relevant software tools, and the ability to work effectively in a team environment. Additionally, familiarity with industry-specific technologies and trends is often beneficial. It’s worth noting that many R&D roles involve continuous learning and professional development, so adaptability and a willingness to acquire new skills are essential.

The technology industry, financial services sector, manufacturing sector, and healthcare industry are some of the common sectors that employ R&D professionals in Gauteng. These roles can provide opportunities for career growth and development, often involving specializations such as research and development management, product development, or innovation strategy. Career progression paths may include taking on leadership roles, pursuing higher education qualifications, or transitioning into related fields like entrepreneurship or consulting.

Overall, a career in R&D in Gauteng offers many opportunities for innovation, professional growth, and contributing to the country’s technological advancement. By acquiring relevant skills, staying up-to-date with industry trends, and being adaptable, individuals can navigate this dynamic field effectively and achieve their career goals.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Gauteng, Jobs in Northern Suburbs, Jobs in Randburg, Jobs in South Africa

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