South Africa: Operations Manager posted by Wild Dreams Hospitality

Core Criteria:

• Minimum 5 years’ experience in safari lodge, camp, or tourism operations management
• Experience managing marine, boating, or river safari operations
• Strong leadership and team management skills
• Experience operating in remote safari environments
• Knowledge of safety management systems and emergency response procedures
• Strong logistical and organisational ability
• Financial and administrative competence
• Excellent communication and guest relations skills
• Valid driving licence
• Fluent English
• Marine operations or skipper certification advantageous
• Experience in East African safari tourism advantageous

Core Responsibilities:

• Oversee daily operations of the mobile camp, including setups, breakdowns, logistics and stock movements
• Ensure accommodation, dining, housekeeping and guest areas meet required standards
• Supervise camp staff, including chefs, waiters, housekeeping and support teams
• Coordinate all guest arrivals, departures and transfers
• Manage daily scheduling and coordination of boat departures, including boats, skippers, guides, fuel and equipment
• Oversee the operation and maintenance of the vessel fleet and outboard engines
• Implement preventive maintenance schedules and coordinate servicing and repairs
• Ensure all vessels and equipment comply with marine safety standards, including regular inspections of lifejackets, radios and first aid kits
• Enforce operational safety procedures and ensure compliance with Uganda Wildlife Authority regulations
• Conduct regular safety drills and emergency response training
• Develop and maintain SOPs for camp, boating and evacuation procedures
• Recruit, train, supervise and motivate operational staff, including work schedules and duty rosters
• Conduct performance evaluations and mentor local staff
• Handle guest feedback and resolve operational issues promptly
• Maintain premium guiding and interpretive standards

Package:

• Salary: Negotiable, dependent on experience
• Live-in position
• Open to local candidates and Africa residents