Stellenbosch: Reservations Manager posted by Vineyard

At Stellenbosch Hotel, every staff member plays a vital role in shaping the exceptional experience we offer to our esteemed guests. We genuinely care about our staff’s well-being, providing healthcare professionals, wellness activities, and assistance with essential needs.

We offer an empowering environment, a comprehensive remuneration package that includes risk benefits, 15 working days of annual leave, additional company benefits, as well as training and development opportunities.

Our commitment extends to social and environmental responsibility, focusing on youth development and environmental consciousness. Join our community that values respect, care, and continuous growth.

Reservations Manager

Stellenbosch

Reporting directly to the General Manager, you will be responsible for leading the reservations team in maximising our revenue.

You will develop and implement short-term revenue plans and work closely with the revenue team, and adhere to revenue management policies and procedures, as well as standard operating procedures.

Forming part of the leadership team, you will ensure that all data is accurate and maintained.

Along with your Hotel School Diploma or other relevant tertiary qualification, you have 4 years’ experience in reservations and in a hotel environment, with solid reservation operations and revenue management experience (3 years at the management/supervisory level).

Your knowledge of GDS operating systems and Website Extranets, experience with a Property Management system and familiarity with Opera and Protel reservations systems will see you far in this role.

You will play a key role in delivering outstanding customer service and ensuring smooth operations at Oude Werf Hotel. Your duties will include professionally managing guest complaints, handling a high volume of daily emails and switchboard calls, and fostering a collaborative team environment. With strong sales expertise and a proven track record, you will showcase excellent communication skills while maintaining a friendly yet professional approach.

You will focus on resolving issues promptly, making sound decisions under pressure, and upholding the highest ethical standards. Your keen attention to detail, strategic mindset, and organisational skills will drive results and help achieve company objectives. By building and maintaining strong working relationships, you will help create memorable experiences for our guests and embody our values in every interaction. Proficiency in computer systems and a proactive, self-motivated attitude will be key to excelling in this dynamic role.

To apply, please click on the apply button and follow the instructions.

Closing date: 10 December 2025.

We are an equal opportunity employer.

Only short-listed external applicants will be contacted.