Job Description
About the Role
As a General Manager at Craven Cottage CC, you will be responsible for overseeing the day-to-day operations of assigned properties, ensuring exceptional guest experiences, property performance, and alignment with our brand’s strategic objectives.
Key Responsibilities
- Accountable for overseeing the day-to-day operations of assigned properties
- Implement operational strategies that align with company’s goals
- Foster a culture of excellence, teamwork, and innovation among on-site teams
- Manage property-level budgets, controlling expenses while identifying revenue-generating opportunities
- Support the achievement of free cash flow targets by optimising resources and managing costs
- Manage the daily operations of assigned properties, including check-ins, housekeeping, maintenance, and common area management
- Ensure compliance with all regulatory requirements and the group’s operational standards
- Develop and execute preventative maintenance schedules to minimise downtime and complaints
- Lead, mentor, and evaluate operational staff, fostering a culture of accountability, teamwork, and continuous improvement
- Implement training programs to enhance staff capabilities, focusing on service excellence and problem-solving
- Build relationships with building managers, contractors, and local businesses to enhance operational efficiency and guest experiences
- Manage budgets, negotiate vendor contracts, and identify areas for improvement without compromising quality or service standards
Requirements
- Grade 12
- Diploma or Degree in Hospitality Management or Business Administration
- A minimum 7+ years of hospitality experience with at least 2+ years’ experience in Senior Management
- Familiarity with PMS, POS, and revenue management systems
- Valid driver’s license and ability to work flexible hours, including weekends
Qualifications
None mentioned.
Salary & Benefits
Not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Western Cape
In the Western Cape, the Client Services/Sales Support field is generally characterized by a competitive job market with an emphasis on providing excellent customer service and support to clients. The industry tends to be fast-paced and dynamic, with many opportunities for career growth and development.
Typically, Client Services/Sales Support roles in this region fall within a broad salary range of R250 000 to R500 000 per annum, although this can vary widely depending on factors such as the level of experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this range, while more senior roles may command higher salaries. It is essential to note that these figures are only a general guideline, and actual salaries may differ based on individual circumstances.
Common skills required for Client Services/Sales Support roles in South Africa include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office software, CRM systems, and other industry-standard tools is often expected. Many candidates also possess strong problem-solving and analytical skills, as they need to be able to identify and resolve client issues effectively.
These roles can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and others. In these sectors, Client Services/Sales Support professionals play a critical role in supporting customer-facing teams and ensuring seamless service delivery.
Career development opportunities are plentiful for those in this field, with many options available for advancement or specialisation. Typically, career progression involves taking on increasingly complex projects, gaining leadership experience through departmental roles, or pursuing advanced qualifications such as an MBA or a Postgraduate Diploma in Business Administration. With dedication and hard work, it is possible to establish a successful and fulfilling career in Client Services/Sales Support in the Western Cape region.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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