Western Cape: Hotel Receptionist posted by The President Hotel

Minimum Requirements
– Matric Certificate (Grade 12)
– Hospitality qualification or diploma (advantageous)
– Minimum 2 years’ experience within a hotel front office or hotel reception environment
– Previous experience as a Hotel Receptionist or Front Office Receptionist preferred
– Strong hands-on OPERA PMS experience essential
– Strong computer literacy, including OPERA PMS and Microsoft Office
– Experience within a busy 4-star or 5-star hotel environment preferred
– Excellent communication and guest service skills
– Ability to work shifts, weekends, and public holidays
– Professional grooming and presentation
– CV must be fully updated prior to submission

What You’ll Be Doing
– Welcoming hotel guests with warmth, professionalism, and confidence
– Managing hotel check-ins and check-outs efficiently using OPERA PMS
– Assisting guests with requests, queries, and general hotel information
– Handling guest complaints and concerns professionally and efficiently
– Ensuring all guest profiles, bookings, and billing details are accurate
– Managing cashiering procedures and daily hotel reception administration
– Communicating effectively with Housekeeping and other hotel departments
– Monitoring arrivals, departures, room allocations, and guest requests
– Maintaining hotel Front Office standards and SOPs at all times
– Delivering exceptional hotel guest service and creating memorable experiences
– Keeping the hotel reception area neat, organised, and professional
– Supporting the Front Office team wherever needed to ensure smooth hotel operations

Why Join The President Hotel
– Be part of a hotel team that genuinely cares about guest experience
– Work in a high-volume, professional hotel environment
– Play a key role in our journey toward luxury
– Engage with a diverse international hotel guest base
– Competitive salary, company contribution to medical and pension and great team culture