Western Cape: Tele sales Consultant -Worcester ( Cape town) posted by Dis-Chem Pharmacies

Dis-Chem Pharmacies CJ Sales has an opportunity available for a Telesales Consultant at our Worcester Office in Cape town . The main purpose of the position is to achieve sales by presenting products or services telephonically to customers in line with standard operating procedures and maintain effective relationship with new and existing customers. Minimum Requirements: Grade 12 / Matric with English and Mathematics 1 Year Pharmaceutical experience Advantageous: Previous telesales experience Duties and Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Always ensure and provide feedback to customers once client query is resolved. Provide feedback to customer regarding queries. Process all interactions necessary for the accurate managements of adherence calls. Manage and report compliments and complaints through the customer service diary. Adhere to customer relations practices and accurately capture employee information. Assist customer with any enquiries and refer customers to the appropriate departments where applicable. Ensure that customer information is dealt with in a confidential manner. Build sustainable relationships and engage customers. Ensure effective internal communication (with regards to customer service/ benefit programme) and effective external communication (Customer feedback provided). Respond to written or email enquiries on various platforms, within a reasonable time. Adhere to excellent telephone etiquette at all-time according to Dis-Chem standard operating procedures. Competencies: Essential: English and 2nd language Read, write and speak Good communication skills, listening Customer service/focus Strong attention to detail Sound numerical skills Problem-solving Team player Trustworthy and honest Time management Able to deal with pressure Computer literate MS Office Advantageous: Telesales experience Special conditions of employment: South African Citizen MIE, clear criminal, and credit Valid drivers license and own reliable transport Remuneration and benefits: Market-related salary Medical aid Provident fund Staff account ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chems approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chems Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.